Business Analyst, Infrastructure Operations & ServiceNow

Cognizant

Confirmed live 3 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$79,000–$90,000 / yr
Posted
24 days ago
Freshness
Confirmed live 3 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $147k
This role $84k
$67k most similar roles pay here $187k

This role pays less than 98% of similar roles. Most pay $119,050–$175,262 — the shaded band above. At the midpoint, this role pays about $84k versus about $147k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 37 open roles on FindRole.

Listed pay typically runs $124,500–$151,250 across 28 roles with salary data.

Most-posted roles

View all roles at Cognizant

At a glance

TL;DR · Business Analyst, Infrastructure Operations & ServiceNow

As a Business Analyst - Infrastructure Operations & ServiceNow, you will join the infrastructure operations team to ensure the stability, efficiency, and continuous improvement of enterprise infrastructure services. You will manage daily operations to maintain high availability for critical business services while coordinating incident, problem, and change management activities through ServiceNow. Your core responsibilities include performing root cause investigations, creating technical documentation and runbooks, monitoring performance, and identifying opportunities for automation and process optimization. To succeed, you must possess hands-on experience with ServiceNow for service request fulfillment, a strong understanding of server management and networking fundamentals, and the ability to analyze operational data to identify trends. You will utilize storytelling techniques to communicate complex information to stakeholders while managing infrastructure operations within a large enterprise environment to reduce risk and improve overall service quality.

What does a Business Analyst earn?

Median $119050 from 32 postings across 11 companies.

See salary data

What you'll do

  • Manage daily infrastructure operations to ensure high availability and reliability of critical business services.
  • Coordinate incident, problem, and change management activities through the ServiceNow platform.
  • Perform root cause investigations on recurring issues to implement sustainable improvements and reduce risk.
  • Create technical documentation, knowledge articles, and operational runbooks for various stakeholders.
  • Monitor performance metrics to identify opportunities for automation and process optimization.
  • Translate complex technical concepts into clear narratives and reports using storytelling techniques.
  • Develop reports based on operational data analysis to drive measurable service improvements.

What we're looking for

  • Hands-on experience using ServiceNow for Incident, Problem, Change Management, and Service Request fulfillment in enterprise environments.
  • Strong understanding of infrastructure operations including server management, networking fundamentals, and application support processes.
  • Proven experience analyzing operational data, identifying trends, and implementing process improvements based on measurable outcomes.
  • Experience creating technical documentation, knowledge articles, and standard operating procedures for diverse audiences.
  • Excellent communication skills to translate complex technical concepts into clear narratives and manage stakeholder expectations.
  • Experience working with distributed or global teams while maintaining high standards of collaboration.
  • ServiceNow Administrator certification (preferred); ITIL Foundation or equivalent ITSM certification (preferred).

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