ServiceNow Business Process Consultant

Accenture

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Arlington, VAMilwaukee, WIDallas, TXColumbus, OHKirkland, WA
Salary
$70,350–$196,000 / yr
Posted
18 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k
This role $133k
$55k most similar roles pay here $213k

This role pays less than 72% of similar roles. Most pay $130,332–$185,500 — the shaded band above. At the midpoint, this role pays about $133k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 192 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 165 roles with salary data.

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View all roles at Accenture

At a glance

TL;DR · ServiceNow Business Process Consultant

As a ServiceNow Business Process Consultant within the ServiceNow Practice, you will serve as a trusted advisor helping clients navigate the complexities of digitization and service delivery. You will translate complex client requirements into functional designs, user stories, and solution specifications while leading process workshops and stakeholder interviews to define future-state processes. Your daily work involves developing feature lists for Agile delivery, providing guidance throughout the implementation lifecycle, and supporting UAT and QA activities. To succeed, you must possess expertise in the ServiceNow platform, experience in requirements gathering, and proficiency in process re-engineering. Required skills include advanced MS Office capabilities, strong communication, and facilitation. The role focuses on solving complex business problems by aligning client needs with platform standards to modernize work and improve service operations within a professional services consulting context.

What you'll do

  • Translate client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow.
  • Lead process workshops and facilitate stakeholder interviews to gather business requirements.
  • Develop feature lists and user stories for Agile delivery cycles.
  • Act as a trusted advisor to help clients define future-state service delivery processes.
  • Ensure all client solutions align with established platform standards.
  • Support the implementation lifecycle by providing guidance during UAT and QA phases.
  • Provide thought leadership to stakeholders by presenting options that highlight risks, impacts, and benefits.

What we're looking for

  • Minimum 3 years of experience working in the ServiceNow platform.
  • Minimum 2 years of experience leading workshops, requirements gathering, and process definition/improvement.
  • Minimum 2 years of experience developing requirements documentation, project artifacts, and user stories.
  • Minimum 2 years of experience identifying how to meet business requirements using ServiceNow.
  • Bachelor's degree in a Business or IT related field, or equivalent work experience (12 years for no degree; 6 years with an associate's).
  • Advanced MS Office skills including Word, Excel, Visio, and PowerPoint.
  • Excellent verbal and written communication, presentation, and facilitation skills.
  • Experience providing thought leadership to stakeholders by identifying options, risks, and impacts for business problems.

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