Brocade Technical Support Engineer

Broadcom

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Broomfield, CO
Salary
$91,100–$146,000 / yr
Posted
29 days ago
Freshness
Confirmed live yesterday
Closes
Dec 26, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $145k
This role $119k
$81k most similar roles pay here $186k

This role pays less than 73% of similar roles. Most pay $115,000–$174,375 — the shaded band above. At the midpoint, this role pays about $119k versus about $145k for comparable roles.

Based on 240 similar postings.

Employer

About Broadcom

Broadcom is a global semiconductor and infrastructure software company that designs and markets a wide range of networking, storage, and wireless connectivity solutions. Industry: Semiconductors & Infrastructure Software

Broadcom currently has 119 open roles on FindRole.

Listed pay typically runs $121,900–$195,000 across 105 roles with salary data.

Most-posted roles

View all roles at Broadcom

At a glance

TL;DR · Brocade Technical Support Engineer

As a Brocade Technical Support Engineer within the Global Technical Support organization, you will provide essential technical support to customers and OEMs via phone, email, and web. You will be responsible for diagnosing and resolving complex technical issues through fault isolation, root cause analysis, and lab replication. Your daily work involves managing problem resolution plans, documenting client calls in a service request database, and analyzing data traces from protocol analyzers. The role requires expertise in networking technologies, storage area networks (SAN), SNMP monitoring, and Windows or Linux/UNIX servers. You will also contribute to improving team processes and procedures. Key skills include strong troubleshooting, communication, and organization. This position addresses technical challenges within the domain of data center storage area networking solutions for consolidation, virtualization, and cloud computing environments.

What you'll do

  • Provide technical support to customers and OEMs via phone, email, and web.
  • Diagnose and resolve complex technical issues through fault isolation and root cause analysis.
  • Manage problem resolution plans and communicate status updates to clients and internal personnel.
  • Document all client interactions and sequence of events in the service request database.
  • Perform lab replication and research to solve difficult technical problems.
  • Analyze data traces from protocol analyzers to identify issues.
  • Create and improve processes and procedures to enhance team quality and productivity.

What we're looking for

  • BS or MS degree in Electrical Engineering, Computer Engineering, or equivalent work experience.
  • Minimum of 5 years of experience in a Technical Support environment.
  • Working knowledge of networking technologies and protocols.
  • Understanding of storage area network (SAN) technology.
  • Understanding of SNMP monitoring and management.
  • Knowledge of Windows and Linux/UNIX servers.
  • Proficiency in scripting is desired.
  • Excellent communication, problem-solving, and troubleshooting skills.

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