Software Engineer (ServiceNow Developer)

What you'll do

• Develop and configure ServiceNow applications, workflows, and UI components across ITSM and HRSD modules.
• Build custom integrations between ServiceNow and internal GenAI services to expose AI-powered features.
• Design and implement GenAI-driven capabilities like intelligent triage, automated resolution, and predictive analytics.
• Develop Integration Hub spokes, REST/API integrations, and custom scripted components like Business Rules and Script Includes.
• Participate in technical design, code reviews, and platform governance to maintain a performant instance.
• Contribute to the end-to-end delivery lifecycle from technical scoping through production deployment.

What we're looking for

• 5 years of hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM).
• 5 years of hands-on ServiceNow scripting experience using JavaScript, GlideRecord, Flow Designer, and Integration Hub.
• 5 years of experience building REST/API integrations with external services.
• Bachelor's degree in Computer Science or relevant work experience.
• Familiarity with GenAI/LLM concepts and building applications that consume AI model APIs (preferred).
• Understanding of ServiceNow UI frameworks such as Service Portal, UI Builder, or Next Experience (preferred).
• Solid grasp of software engineering practices including version control, code review, and testing (preferred).
• ServiceNow Certified Application Developer or Certified System Administrator (preferred).