Product Manager, Enterprise Communication Platforms

JPMorgan Chase

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Plano, TX
Posted
22 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $208k
$157k most similar roles pay here $249k

This listing doesn't post a salary. Most similar roles pay $177,900–$238,837.

Based on 240 similar postings.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Product Manager, Enterprise Communication Platforms

As a Product Manager, Enterprise Communication Platforms within Corporate Technology and the Contact Center Product Line, you will own the end-to-end success of contact center capabilities to help employees serve customers in a hybrid, global environment. You will define the product vision, strategy, and roadmap while partnering with internal teams to design and integrate Amazon Connect workflows into business applications and operating processes. Your daily work involves translating customer problems into scoped requirements, managing prioritized backlogs, and establishing metrics for satisfaction, adoption, and reliability. You will lead discovery efforts, manage cross-functional delivery across engineering and risk, and oversee go-to-market planning. Key skills include experience with Agile methodologies, telephony solutions, and workflow orchestration tools. The role focuses on solving complex communication challenges by integrating contact center platforms with case management and customer relationship management systems.

What does a Product Manager earn?

Median $204200 from 424 postings across 77 companies.

See salary data

What you'll do

  • Define and communicate a clear product vision, strategy, and roadmap aligned to long-term business goals.
  • Design and integrate Amazon Connect workflows into line-of-business applications and operational processes.
  • Translate customer problems into well-scoped requirements and prioritized backlog items while balancing risk and cost.
  • Establish and manage key performance metrics including customer satisfaction, adoption rates, and service levels.
  • Lead discovery efforts through user research and industry trend monitoring to inform product decisions.
  • Drive cross-functional delivery alignment across engineering, operations, risk, and business partners.
  • Oversee product readiness and go-to-market planning, including internal communications and enablement plans.
  • Facilitate senior stakeholder engagement and governance by communicating trade-offs and providing transparent status reporting.

What we're looking for

  • Formal training or certification on product engineering concepts and 5+ years of applied experience.
  • Proven experience as a technology product manager in a large, matrixed enterprise environment with end-to-end ownership.
  • Experience delivering contact center and telephony solutions, including workflow design and integration with business applications.
  • Strong understanding of modern software delivery practices, including Agile methodologies and product lifecycle management.
  • Ability to translate complex customer needs into clear requirements, prioritized backlogs, and measurable outcomes.
  • Ability to define, track, and act on product performance metrics such as adoption, satisfaction, service levels, cost, and reliability.
  • Strong written and verbal communication skills to influence senior stakeholders and align cross-functional teams.
  • Working knowledge of Amazon Connect (preferred); experience with CRM or case management tools (preferred).

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