Application Support Professional II

What you'll do

• Monitor application performance and troubleshoot issues using Splunk, ExtraHop, and Dynatrace.
• Use Python, Selenium, Webdriver, and JMeter to automate monitoring tasks and improve team efficiency.
• Monitor cloud-hosted applications and implement API integrations across distributed environments.
• Fine-tune alerting systems to reduce unnecessary notifications and eliminate false positives.
• Lead high-severity outage investigations and participate in an on-call rotation.
• Support occasional after-hours client go-lives and system changes.
• Provide mentorship and contribute to a culture of continuous learning.

What we're looking for

• 5+ years of experience in Windows Systems Engineering and/or Application Support.
• 5+ years of experience in Application Monitoring and Observability across multiple products in large organizations.
• Experience supporting IIS and Windows core environments.
• Bachelor’s degree in a relevant field such as Computer Science or Engineering.
• Experience with 3+ additional monitoring tools such as ExtraHop, Dynatrace, or Moogsoft (preferred).
• 1+ certification or equivalent experience with the Azure cloud platform (preferred).
• Proficiency with 3 automation and testing tools: Selenium, Webdriver, and JMeter (preferred).
• This role is not eligible to be performed in CO, CA, DC, HI, IL, MA, MD, MN, NJ, NY, NV, RI, VT, VA, ME, or WA.