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$109,087–$153,987.
Based on 240 similar postings.
Employer
About Twilio
Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.
Twilio currently has
23 open roles
on FindRole.
Listed pay typically runs
$148,520–$185,650
across 16 roles with salary data.
As a Technical Support Expert 2, you will join the team to serve as a subject matter expert for the Programmable Messaging API. You will act as the primary voice of the company to customers and partners, providing professional support via phone, email, and chat. Your daily responsibilities include managing messaging cases from individual developers and major brands, troubleshooting message deliverability issues, and debugging customer code to assist in developing SMS applications. You will collaborate with Product and Engineering teams through Slack, file Jira tickets for reproducible bugs, and maintain internal knowledge bases. To succeed, you must possess a firm understanding of the web ecosystem, functional knowledge of general-purpose programming languages, and strong technical troubleshooting skills. This role focuses on solving complex communication hurdles within the Programmable Messaging product area.