ALPR TSO Manager

Motorola Solutions

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Allen, TX
Salary
$75,000–$80,000 / yr
Posted
11 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $78k
$58k most similar roles pay here $230k

This role pays less than 99% of similar roles. Most pay $149,325–$210,387 — the shaded band above. At the midpoint, this role pays about $78k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 135 open roles on FindRole.

Listed pay typically runs $106,500–$140,000 across 117 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · ALPR TSO Manager

The ALPR TSO Manager joins the Technical Support Operations team to lead, mentor, and develop a high-performing group of technical support professionals. This role focuses on driving operational excellence, managing high-severity escalations, and ensuring team compliance with quality and security policies. The manager serves as a bridge between field support, product management, and engineering teams while synthesizing operational data into actionable product insights. Day-to-day responsibilities include overseeing database integrity, maintaining internal knowledge bases, and promoting the adoption of Priority Intelligence capabilities to scale the ecosystem. Required skills include expertise in ITS systems for vehicle intelligence or physical security, network infrastructure troubleshooting involving firewalls and routers, and information security best practices. The role requires proficiency with ServiceNow, GSuite, and workforce management systems, alongside familiarity with ALPR technologies and ITIL frameworks within a secure environment.

What you'll do

  • Lead, mentor, and develop a team of technical support technicians through 1:1s and career growth planning.
  • Manage support performance to consistently meet or exceed established KPIs and Service Level Agreements (SLAs).
  • Serve as the primary escalation point for critical customer incidents and guide triage processes.
  • Coordinate with engineering and product management teams during major incidents to drive functional escalations.
  • Synthesize operational data to provide actionable product insights to engineering and product teams.
  • Create and maintain internal knowledge base resources to improve first-contact resolution rates.
  • Promote the adoption of next-generation technologies and Priority Intelligence capabilities to scale operations.
  • Oversee data integrity and ensure team compliance with quality, security, and operational policies.

What we're looking for

  • Bachelor's degree in a technical or business discipline.
  • 4+ years of experience in technical support.
  • Ability to obtain background clearance as required by government customers.
  • Legal authorization to work in the U.S. indefinitely.
  • Experience managing and scaling remote technical support operations.
  • Proficiency with ServiceNow, GSuite, and workforce management systems.
  • Knowledge of network infrastructure including Firewall, WAN, LAN, and Router architecture.
  • Familiarity with information security theory and best practices.

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