Workforce Productivity Technician

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Pittsfield, MA
Posted: 54 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $166k

$119k $213k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $127,712–$203,412.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1364 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1165 roles with salary data.

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View all roles at General Dynamics

At a glance

TL;DR · Workforce Productivity Technician

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The Workforce Productivity Technician joins the Information Technology team to provide essential technical support for mission-critical systems. In this role, you will diagnose and resolve complex problems regarding computer hardware, software, network, and telecommunications systems. Day-to-day responsibilities include installing hardware components like monitors and printers, verifying software packages such as operating systems and spreadsheet programs, and handling second-tier issues that exceed help desk capabilities. You will utilize ServiceNow, Windows 11 OS, Office 365, and OneDrive while applying basic networking knowledge. The position may also involve using Zscaler, Crowdstrike, and identifying AI opportunities for innovation. This role supports the technical infrastructure required for defense and scientific missions across ground, sea, air, space, and cyberspace domains, ensuring reliable performance for service members and first responders.

Skills

Service Now Windows 11 Office 365 One Drive Zscaler CrowdStrike Artificial Intelligence Cloud Native Networking Security+ Telecommunications AR/VR Blockchain

What you'll do

Diagnose and resolve problems regarding computer hardware, software, network, and telecommunications systems.
Install hardware and peripheral components including computers, monitors, keyboards, printers, and disk drives.
Load and verify the correct operation of operating systems and productivity software packages.
Resolve 2nd tier technical problems that 1st tier help desk support is unable to handle.
Simulate and recreate end-user problems to identify and fix underlying technical issues.
Troubleshoot Windows 11 OS, Office 365, and OneDrive environments.
Identify opportunities to apply AI for continuous process improvement and innovation.

What we're looking for

U.S. citizenship is required.
Associate's degree or equivalent is required.
Minimum of 3 years of relevant experience is required.
ServiceNow experience is required.
Basic networking knowledge is required.
Experience troubleshooting Windows 11 OS, Office 365, and OneDrive is required.
Security+ certification (preferred).
Experience with Zscaler and/or Crowdstrike (preferred).

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