VP, Tech Programs & Operations Modernization

Synchrony

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Stamford, CTNew York, NY
Salary
$150,000–$250,000 / yr
Employment
Full-time
Posted
19 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $194k
This role $200k
$137k most similar roles pay here $262k

This role pays more than 60% of similar roles. Most pay $167,950–$219,237 — the shaded band above. At the midpoint, this role pays about $200k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About Synchrony

Synchrony is a premier consumer financial services company and one of the nation’s largest providers of private-label and co-branded credit cards, alongside promotional financing and FDIC-insured savings products.

Synchrony currently has 10 open roles on FindRole.

Listed pay typically runs $152,500–$255,000 across 6 roles with salary data.

Most-posted roles

View all roles at Synchrony

At a glance

TL;DR · VP, Tech Programs & Operations Modernization

VP, Tech Programs & Operations Modernization will lead cross-functional transformation programs supporting Technology and Operations initiatives. This role is responsible for end-to-end program delivery, ensuring all initiatives align with enterprise strategy to deliver measurable business outcomes. The individual will partner with senior leaders to define vision, execution strategies, and outcome-based roadmaps while managing dependencies across Agile Release Trains and multiple workstreams. Key responsibilities include driving process improvements to increase speed-to-market, fostering innovation, and evangelizing AI adoption across operations to build a pipeline of use cases. The role requires expertise in Scaled Agile Framework (SAFe) methodologies, Lean-Agile principles, and information systems development. The position focuses on modernizing the operations footprint by streamlining processes and scaling automation to improve speed, quality, and cost-to-serve within the servicing and collections domain to support client partners and internal stakeholders.

What you'll do

  • Lead large-scale enterprise initiatives using Scaled Agile Framework (SAFe) methodologies across multiple workstreams.
  • Manage cross-functional technology and business resources through the entire Agile delivery lifecycle.
  • Coordinate dependencies, sequencing, and prioritization across multiple Agile Release Trains to ensure on-time delivery.
  • Develop program plans and communicate status, risks, and milestones to senior leadership.
  • Oversee the overall program budget, including financial forecasting and governance.
  • Coach leaders and teams on Lean-Agile principles to improve delivery outcomes and team effectiveness.
  • Standardize delivery practices, metrics, and reporting across Technology and Operations workstreams.
  • Identify and prioritize AI use cases to drive measurable transformation in operations.

What we're looking for

  • Bachelor's degree required.
  • 12+ years of technology experience.
  • 5+ years of people leadership experience.
  • 8+ years of experience designing, developing, and implementing information systems.
  • 10+ years of program management experience with expertise in Agile and SAFe methodologies.
  • Strong understanding of servicing/collections operations and the enabling technology stack.
  • Ability to travel for business as required.
  • Legal authorization to work in the U.S. without sponsorship.

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