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About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
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As a Principal Technical Program Manager/ServiceNow within the Infrastructure & Platforms, Data and Specialty Services team on the Digital Workflows product line, you will lead complex, multi-functional technology programs impacting clients, employees, and stakeholders. You will be responsible for developing strategic program plans, managing resources and budgets, mitigating risks, and identifying process optimization opportunities to shape the future technology landscape. Your daily work involves navigating ambiguity to break down technical objectives into manageable tasks while fostering stakeholder relationships. You will utilize ServiceNow platform capabilities and enterprise-authorized AI tools to accelerate planning, risk synthesis, and executive reporting. Required skills include advanced analytical reasoning, experience with Agile or Scaled Agile methodologies, and proficiency in design thinking techniques like journey maps. You must demonstrate expertise in creating roadmaps, managing dependencies, and ensuring high-quality delivery standards through rigorous validation of AI-assisted outputs.
What does a Technical Program Manager earn in California?
Median $198350 from 78 postings across 19 companies.
Lead complex, multi-functional technology programs on the ServiceNow platform to impact global operations.
Develop and execute strategic technical program plans while managing resources, budgets, and timelines.
Utilize enterprise-authorized AI capabilities to accelerate program planning, risk synthesis, and executive reporting.
Identify and implement process optimization opportunities and incorporate best practices into workflows.
Promote reuse-first, AI-assisted practices for program governance and continuous improvement routines.
Manage stakeholder relationships and define decision-making procedures to ensure alignment with firm goals.
Develop new policies and processes to shape the future of the technology landscape.
Create and socialize roadmaps, milestones, and scoping methods for technical projects.
What we're looking for
7+ years of experience in technical program management including engagement on the ServiceNow platform in large organizations.
Experience using enterprise-authorized AI capabilities to support technical program management workflows with strong validation habits and data sensitivity awareness.
Ability to review and validate AI-assisted plans, risks, and recommendations before use while following data handling expectations.
Advanced analytical reasoning skills to break down business, technical, and operational objectives into manageable tasks.
Proven ability in leading through change, managing dependencies, and controlling change in high-pressure environments.
Advanced expertise in stakeholder management and establishing productive relationships to drive outcomes aligned with firm objectives.
Experience establishing standardized processes and metrics to streamline communications (preferred).
Expert experience using visuals and graphics for executive messaging, recommendations, and outcomes (preferred).
Agile
AI
Release Management
Change Management
Product Development Life Cycle
Data Analytics
ServiceNow
Risk Management
Program Management
Workflow Technologies