VP of Engineering, Workforce Management

Fidelity Financial Services

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Durham, NC
Posted
2 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $213k
$149k most similar roles pay here $266k

This listing doesn't post a salary. Most similar roles pay $170,000–$255,068.

Based on 240 similar postings.

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About Fidelity Financial Services

Fidelity Investments is one of the largest financial services companies in the world, offering brokerage services, mutual funds, retirement planning, wealth management, and life insurance to individuals and institutions. Industry: Financial Services & Investment Management

Fidelity Financial Services currently has 84 open roles on FindRole.

Listed pay typically runs $126,000–$199,592 across 21 roles with salary data.

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At a glance

TL;DR · VP of Engineering, Workforce Management

As the VP of Engineering, Workforce Management, you will lead the founding engineering organization to deliver an in-house workforce management platform from its current design stage through general availability. You are responsible for building and managing teams, establishing delivery cadences, and ensuring high standards for cloud-native development, distributed service design, API quality, and event-driven architecture. The role requires expertise in Java, AWS, CI/CD toolchains, Infrastructure as Code, and AI-assisted development. You will manage mission-critical services while navigating a regulated financial-services environment involving strict data handling and auditability requirements. Key technical domains include constraint-based optimization or operations-research approaches to scheduling using tools like OR-Tools or CP-SAT. You will partner with architecture and product stakeholders to solve complex workforce management problems for contact centers, ensuring high reliability, observability, and production support readiness across the platform's roadmap.

What you'll do

  • Lead end-to-end engineering delivery for the Workforce Management platform from design through general availability.
  • Build, structure, and manage the internal WFM engineering organization by hiring and leading teams.
  • Translate target architecture into actionable engineering execution in partnership with the architecture team.
  • Ensure services meet high standards for observability, resilience, security, compliance, and production support readiness.
  • Establish technical standards for cloud-native development, distributed systems, API quality, and event-driven architecture.
  • Report delivery status, risks, and trade-offs directly to senior leadership.
  • Represent the WFM engineering team in cross-program planning with Contact Center engineering teams.
  • Foster a culture of ownership, technical excellence, and measurable business impact within the organization.

What we're looking for

  • 15+ years of software engineering experience, including significant experience building enterprise-scale SaaS.
  • 7+ years of engineering leadership experience.
  • Track record of building and leading global engineering organizations across multiple geographies.
  • Proficiency in Java and experience developing/operating software in AWS.
  • Experience with CI/CD toolchains, Infrastructure as Code, and cloud-native distributed systems.
  • Strong production ownership mindset for mission-critical services including SLOs, incident management, and reliability.
  • Familiarity with constraint-based optimization or operations-research approaches to scheduling (OR-Tools, CP-SAT, or comparable solvers).
  • Experience in large-scale financial services or regulated environments (preferred); experience with AI-enabled Workforce Management (preferred).

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