Vice President - Production Support Manager

Morgan Stanley

Quick summary

Work type
On-site
Location
Utah Ops Center
Posted
2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $171k
$130k most similar roles pay here $210k

This listing doesn't post a salary. Most similar roles pay $147,420–$195,200.

Based on 240 similar postings.

Employer

About Morgan Stanley

Morgan Stanley is a global financial services firm providing investment banking, securities, wealth management, and investment management services to corporations, governments, institutions, and individuals. Industry: Investment Banking & Financial Services

Morgan Stanley currently has 39 open roles on FindRole.

Listed pay typically runs $140,000–$165,000 across 37 roles with salary data.

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At a glance

TL;DR · Vice President - Production Support Manager

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This Vice President-level Lead Software Production Management & Reliability Engineering role at Morgan Stanley involves overseeing a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance. The candidate will manage critical incidents, drive automation and reliability initiatives, and build strong relationships with senior stakeholders. Day-to-day responsibilities include providing strategic leadership for complex distributed and cloud platforms, troubleshooting issues across various technology stacks, and collaborating with development teams to implement reliability solutions. Required skills encompass UNIX/Linux operating systems, scripting languages like Shell, Python, and JavaScript, as well as experience with Azure and modern observability tools such as Azure Monitor and Prometheus. The ideal candidate will have a background in Production Support or similar technical leadership roles, along with expertise in ITIL, SDLC, and Agile practices, and the ability to operate effectively in a dynamic, high-pressure environment.

Skills

Azure Python UNIX/Linux Sybase DB2 SQL Postgres MongoDB Azure Monitor AppInsights Prometheus Grafita Kubernetes Docker Terraform DevOps ITIL Agile CI/CD Datadog

What you'll do

  • Lead strategic oversight for complex distributed and cloud platforms.
  • Manage critical incidents, ensuring timely resolution and executive communication.
  • Drive automation initiatives and enhance observability across production environments.
  • Mentor a high-performing team, promoting continuous improvement and resilience.
  • Build and maintain relationships with senior stakeholders globally.
  • Develop programs to establish reliability and production management practices.

What we're looking for

  • 8+ years of hands-on experience in Production Support or a similar technical leadership role.
  • Proven track record in managing high-performing production support teams.
  • Expertise in troubleshooting large-scale distributed applications and critical incidents.
  • Hands-on experience with cloud platforms, particularly Azure.
  • Strong knowledge of UNIX/Linux operating systems and scripting languages like Shell, Python, Perl, JavaScript.
  • Excellent communication skills for executive-level interactions and high-pressure environments.
  • Experience with modern observability and monitoring tools such as Prometheus, Grafana, Kubernetes.

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