Vice President Production Support Manager

Morgan Stanley

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
South Jordan, UT
Posted
39 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $178k
$130k most similar roles pay here $223k

This listing doesn't post a salary. Most similar roles pay $142,300–$214,037.

Based on 240 similar postings.

Employer

About Morgan Stanley

Morgan Stanley is a global financial services firm providing investment banking, securities, wealth management, and investment management services to corporations, governments, institutions, and individuals. Industry: Investment Banking & Financial Services

Morgan Stanley currently has 38 open roles on FindRole.

Listed pay typically runs $150,000–$210,000 across 31 roles with salary data.

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At a glance

TL;DR · Vice President Production Support Manager

Vice President - Production Support Manager As part of the Global Operations Reliability and Production Engineering team, this Vice President level role involves managing critical incidents across a portfolio of over 1,000 applications to ensure stability, performance, and regulatory compliance. The manager provides strategic leadership for distributed and cloud platforms, oversees incident and problem management, and drives automation and reliability initiatives while mentoring a high-performing production support team. Day-to-day responsibilities include troubleshooting hardware, software, network, and cloud stacks, as well as managing stakeholder relationships and improving observability. Required skills include expertise in UNIX/Linux systems, scripting languages like Shell, Python, Perl, or JavaScript, and relational databases such as Sybase, DB2, SQL, Postgres, Snowflake, and MongoDB. The role also requires proficiency with Azure, Kubernetes, Docker, Ansible, Terraform, and monitoring tools like Prometheus and Grafana to solve complex infrastructure issues in a financial services context.

What you'll do

  • Manage critical incidents across a portfolio of over 1,000 applications while ensuring timely resolution and executive communication.
  • Provide strategic leadership and oversight for complex distributed and cloud platforms to ensure operational excellence.
  • Troubleshoot and resolve technical issues across hardware, software, application, network, and cloud stacks.
  • Drive automation, toil reduction, and improvements in observability and monitoring across all platforms.
  • Mentor and manage a high-performing production support team to promote continuous improvement and resilience.
  • Build and maintain relationships with senior stakeholders, IT partners, and global development teams.
  • Develop and implement programs to enhance reliability and production management practices within the department.
  • Act as a buffer between support and development teams to reduce escalations and resolve issues efficiently.

What we're looking for

  • Bachelor of Computer Science, Engineering, or a related field.
  • Minimum 8 years of experience in Production Support, Production Management, or a similar technical leadership role.
  • Proven experience in people management and team leadership.
  • Proficiency in UNIX/Linux operating systems, scripting languages (Shell, Python, Perl, JavaScript), and relational databases.
  • Experience troubleshooting large-scale distributed applications and managing critical incidents on cloud platforms, specifically Azure.
  • Knowledge of ITIL, SDLC, and Agile development practices.
  • Familiarity with modern observability tools, Kubernetes, Docker, Ansible, and Terraform.
  • Ability to communicate effectively in high-pressure environments and with executive stakeholders.

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