The Vice President, Operational Excellence joins the Operations division within the Corporate Payments line of business to lead three integrated functions: Operational Excellence, Knowledge Strategy & Enablement, and Operational Readiness. This executive role involves developing enterprise frameworks, governance, and operating models to simplify processes, improve performance, and ensure the organization can successfully adopt new products and technologies. The successful candidate will build a multi-year roadmap, establish common methodologies for workflow optimization, and create robust knowledge architectures to support AI-enabled solutions and digital experiences. Key competencies include Lean, Six Sigma, root-cause analysis, and structured problem-solving. The role focuses on the payment industry, specifically addressing the challenge of scaling operations while maintaining consistent customer experience and employee effectiveness in a complex, regulated environment. You will partner with cross-functional leaders to translate strategic priorities into measurable improvements in efficiency and quality.
Define and lead the enterprise strategy, operating model, and multi-year roadmap for operational excellence.
Establish frameworks to identify, prioritize, and measure process improvement opportunities across the organization.
Lead the Knowledge Strategy & Enablement function to ensure employees have access to accurate, actionable information.
Manage the Operational Readiness function to ensure the business can successfully adopt new products, technologies, and processes.
Develop standardized methodologies for Lean, Six Sigma, root-cause analysis, and workflow optimization.
Build and coach high-performing teams across operational excellence, knowledge management, and readiness functions.
Create executive-level reporting to communicate progress, risks, and realized financial benefits of improvement initiatives.
Serve as a strategic advisor to senior leadership on organizational design and transformation priorities.
What we're looking for
Bachelor's degree in Business, Operations, Engineering, Finance, Organizational Leadership, or a related discipline; advanced degree preferred.
12+ years of progressive experience in Operations, Operational Excellence, Continuous Improvement, Business Transformation, Program Management, Process Engineering, or a related discipline.
Significant senior leadership experience building and leading teams for enterprise transformation or operational improvement.
Demonstrated success developing and executing enterprise Operational Excellence strategies and managing large, complex, cross-functional transformations.
Experience establishing governance, operating models, methodologies, and performance-management frameworks.
Strong knowledge of Lean, Six Sigma, process redesign, workflow optimization, root-cause analysis, and continuous-improvement methodologies.
Proven ability to translate operational opportunities into measurable financial and business value while influencing senior leaders.
Preferred Lean Six Sigma Black Belt or Master Black Belt certification and experience in payments or highly regulated environments.