User Profile System Administrator

Leidos

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Alexandria, VA
Salary
$73,450–$132,775 / yr
Employment
Full-time
Posted
5 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $137k
This role $103k
$63k most similar roles pay here $172k

This role pays less than 83% of similar roles. Most pay $111,561–$161,600 — the shaded band above. At the midpoint, this role pays about $103k versus about $137k for comparable roles.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 357 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 305 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · User Profile System Administrator

The mid-level User Profile System Administrator supports a large enterprise IT contract for the DOD within a multi-enclave environment across several geographic locations. This role involves deploying, operating, and maintaining user profile management systems to ensure roaming profiles are available for users across the network. Daily responsibilities include performing remote technical software configurations on endpoints, troubleshooting incident tickets, conducting root cause analysis, and updating documentation for 24/7 operations center personnel. The candidate will also mentor junior teammates and manage capacity solutions. Required skills and technologies include experience with AppSense, User Workspace Manager, or User Environment Manager products; PowerShell scripting; and ITSM tools like ServiceNow. Candidates must possess a DoDM 8140.03 certification, such as Security+ CE, and have expertise in log reviews and incident analysis to resolve complex technical issues within the enterprise infrastructure.

What you'll do

  • Deploy, operate, and maintain the user profile management system to ensure roaming profiles are available across multiple networks.
  • Perform remote technical software configurations, reboots, and remedial actions on end-user desktops and servers.
  • Troubleshoot complex technical issues and distinguish isolated user problems from broader service outages.
  • Coordinate with stakeholders to collect data, conduct analysis, and implement solutions for incident tickets.
  • Develop and provide follow-up reports for root cause analysis and process improvement initiatives.
  • Create and update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
  • Mentor junior teammates and supervise others within a small team setting.

What we're looking for

  • U.S. Citizenship is required.
  • Must possess a TS/SCI clearance with a Polygraph (or TS/SCI and willingness to obtain a poly).
  • Must meet DoDM 8140.03 IT System Admin Intermediate certification requirements, such as Security+, GSEC, or higher.
  • Bachelor's degree with 4+ years of experience is required, though additional experience may substitute for the degree.
  • Experience working as a Tier 2 system administrator with knowledge of desktop software and ITSM tools like ServiceNow.
  • Extensive experience supporting AppSense and User Workspace Manager/User Environment Manager products is required.
  • Experience with scripting and automation using PowerShell or other languages is required.
  • Ivanti User Workspace Manager Administrator, equivalent AppSense, or ITIL Foundation certifications are preferred.

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