below marketmost similar roles pay hereabove market
This role pays less than
92%
of similar roles. Most pay
$137,000–$200,000
— the blue band above.
At the midpoint, this role pays about
$111k
versus about
$168k
for comparable roles.
Based on 240 similar postings.
Employer
About Blackrock
BlackRock is the world''s largest asset management firm, providing investment management, risk management, and advisory services to institutional and retail clients through its Aladdin technology platform. Industry: Asset Management & Financial Services
Blackrock currently has
26 open roles
on FindRole.
Listed pay typically runs
$155,000–$200,000
across 25 roles with salary data.
The Unified Communications Operations, Associate - Princeton joins the Unified Communications Operations team to maintain global connectivity for offices and people. This role involves providing advanced day-to-day support for global telephony, voice recording, and trading communication systems. Key responsibilities include performing telecommunications administration, resolving incidents, conducting root-cause analysis, and overseeing telecommunications changes to minimize business disruption. The Associate will also lead service-improvement initiatives and mentor colleagues by providing technical guidance. Required technical skills include experience with Cisco Control Hub, Webex Calling, and Cisco IP telephone systems. Preferred knowledge includes Cisco Webex Contact Center, IPC turret systems, and Verint recording platforms. The role solves critical communication problems by managing complex service requests, circuit issues, and office projects within a high-stakes financial services environment.
Perform telecommunications administration and provide advanced support for incidents and service requests.
Conduct post-incident root-cause analysis and document findings through knowledge articles and training sessions.
Plan and oversee telecommunications changes in accordance with risk-focused change-management procedures.
Participate in an on-call rotation to provide remote or onsite support outside regular business hours.
Partner with vendors and stakeholders on office projects, system maintenance, and user acceptance testing.
Lead service-improvement initiatives by developing solutions and coordinating resources and deadlines.
Mentor team members by providing technical guidance, training, and support to strengthen team capabilities.
What we're looking for
Demonstrated experience supporting telephony and voice services, including Cisco Control Hub, Webex Calling, and Cisco IP telephone systems.
Experience supporting end users and collaborating with business teams, vendors, and telecommunications carriers to resolve complex service and circuit-related issues.
Experience leading technology projects, supporting change-management activities, and mentoring or training team members.
Strong analytical and troubleshooting skills with the ability to learn new technologies and develop effective solutions.
Proficiency with Microsoft Office applications and strong written and verbal communication skills.
Knowledge of contact-center, trading-floor voice, and voice-recording platforms, including Cisco Webex Contact Center, IPC turret systems, or Verint recording platforms (preferred).
Financial-services experience and a bachelor’s or comparable technical degree are preferred; equivalent practical experience will also be considered (preferred).
Python
Bash
PowerShell
Java Script
REST APIs
Microsoft Graph
Azure
AWS
Full-stack Development
Generative AI
LLMs
Cisco Webex RoomOS
Microsoft Teams
Zoom
CQD
TCP/IP
DNS
DHCP
VLANs