Unclassified Help Desk Manager

General Dynamics

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Washington, DC
Salary: $111,155–$150,385 / yr
Posted: 102 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $164k

This role $131k

$100k $212k

below market most similar roles pay here above market

This role pays less than 72% of similar roles. Most pay $129,500–$198,008 — the blue band above. At the midpoint, this role pays about $131k versus about $164k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Unclassified Help Desk Manager

Role Posting Log in to save

The Unclassified Help Desk Manager oversees a team of technicians providing IT support for unclassified systems within a federal government environment. This role involves managing, mentoring, and developing technical support staff to ensure high-quality service delivery and operational efficiency. The manager is responsible for coordinating help desk activities, streamlining workflows, and analyzing performance metrics to identify process optimizations. Day-to-day tasks include supervising staff to troubleshoot hardware, software, and network issues, as well as developing training programs to enhance technician skills. Required competencies include customer service, information technology support, and proficiency with Microsoft Office. Candidates must possess a Top Secret clearance with SCI eligibility and eventually obtain CompTIA Security+ certification. The position focuses on resolving technical problems across a wide range of unclassified systems to minimize downtime and improve user experience.

Skills

IT Support Microsoft Office CompTIA Security+ Hardware Software Network Systems Help Desk Operations DoD 8570 Compliance Technical Support Service Desk

What you'll do

Manage, mentor, and develop a team of help desk technicians to ensure high-quality service delivery.
Oversee the troubleshooting and resolution of hardware, software, and network issues on unclassified systems.
Plan and prioritize help desk activities to maximize resolution rates and minimize system downtime.
Develop and implement training programs to enhance technician skills and improve customer service outcomes.
Analyze performance metrics to identify opportunities for process optimization and tool enhancements.
Simulate user-reported problems to identify root causes and implement effective technical solutions.
Recommend system and workflow improvements to reduce recurring issues and improve the user experience.

What we're looking for

Must be a US Citizen.
Must currently possess an active Top Secret security clearance.
Must be able to obtain a Top Secret/SCI clearance.
Must have 5+ years of related experience.
Must possess CompTIA Security+ certification within 6 months of starting.
Must have skills in Customer Service, IT Support, and Microsoft Office.
Must be able to pass a basic English Language assessment test.
BA/BS degree or equivalent experience (preferred).

Save