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This listing doesn't post a salary. Most similar roles pay
$107,426–$173,526.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1377 open roles
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Listed pay typically runs
$124,093–$150,385
across 1184 roles with salary data.
The Mid-Level Help Desk Technician (Tier 1) joins the technical support services team to provide executive IT support for federal government clients. In this role, you will serve as the first point of contact, diagnosing and resolving complex hardware, software, and localized network issues. Daily responsibilities include managing user environments via Active Directory, providing Microsoft Office 365 administration, mapping network drives, and troubleshooting Windows and MacOS systems. You will also author internal knowledge base articles, analyze customer satisfaction data, and de-escalate tense technical situations for VIP users. The position requires proficiency in Microsoft Office, Active Directory, and network connectivity diagnostics. This role solves critical technical problems for high-level government stakeholders, ensuring minimal downtime for on-site and remote personnel through white-glove communication and meticulous documentation.