Technology Support Lead, Technology Resiliency

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Columbus, OHAtlanta, GAJersey City, NJ
Employment: Full-time
Posted: 5 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Similar $172k

$116k $224k

below market most similar roles pay here above market

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1219 open roles on FindRole.

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At a glance

TL;DR · Technology Support Lead, Technology Resiliency

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JOB TITLE: Technology Support Lead - Technology Resiliency | Application Portfolio As a Technology Support Lead in Asset & Wealth Management Technology, you will ensure the operational stability, availability, and performance of production services. You will serve as a US Technology Resiliency Operations Officer, overseeing application testing, resiliency documentation, taxonomy alignment, and firm-wide control adherence across the AWM application portfolio. Your daily responsibilities include leading disaster recovery, cyber recovery, and data restore exercises while managing portfolio-level resiliency governance and audit readiness. You will partner with stakeholders to maintain testing evidence and provide guidance on cyber-resiliency planning. Key skills include troubleshooting information technology services, managing testing programs, and utilizing enterprise-authorized AI capabilities for incident triage. You must be proficient in observability and monitoring tools to manage applications across on-premises and public cloud environments.

Skills

Disaster Recovery Business Continuity Cyber Recovery Change Management Observability Data Analysis AI Audit Readiness Operational Risk Testing Programs Data Restore

What you'll do

Own portfolio-level resiliency governance, including oversight of documentation, testing plans, and evidence management for AWM applications.
Lead and coordinate resiliency testing such as disaster recovery, cyber recovery, and data restore exercises.
Provide guidance to application owners on resiliency planning, control expectations, and documentation standards.
Maintain alignment with firm resiliency taxonomy and track control compliance across the application portfolio.
Produce portfolio reporting and data analysis to maintain audit readiness and proactively escalate emerging risks.
Execute policies to ensure operational stability and lead incident, problem, and change management for full-stack systems.
Monitor production environments for anomalies and communicate solutions to stakeholders through incident resolution and service restoration.
Lead team adoption of enterprise-authorized AI capabilities to improve incident triage speed and identify recurring interruption patterns.

What we're looking for

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Proven experience in application resiliency, business continuity, disaster recovery, operational risk, or technology controls.
Demonstrated experience managing testing programs and maintaining audit-ready evidence.
Strong stakeholder management skills across technology, risk, and control partners.
Experience using enterprise-authorized AI capabilities to support production operations workflows with strong validation habits.
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
Proficiency in observability and monitoring tools and techniques.
Ability to support testing activities outside of standard business hours (preferred).

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