Technology Client Engagement Office Manager

State Street

Confirmed live yesterday High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
Quincy, MA
Salary
$170,000–$267,500 / yr
Posted
31 days ago
Freshness
Confirmed live yesterday
Closes
Sep 16, 2026 (soon)

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $191k
This role $219k
$128k most similar roles pay here $282k

This role pays more than 68% of similar roles. Most pay $154,875–$226,350 — the shaded band above. At the midpoint, this role pays about $219k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 175 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 171 roles with salary data.

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View all roles at State Street

At a glance

TL;DR · Technology Client Engagement Office Manager

Technology Client Engagement Office, MD is a senior execution leadership role within the technology division focused on driving the unified client engagement operating model. The individual in this position serves as the primary delivery counterpart to the SVP, responsible for transforming fragmented practices into a single, cohesive organization that ensures consistent messaging and improved outcomes. Key responsibilities include leading the implementation of centralized operating models, overseeing end-to-end client lifecycle delivery under new frameworks, and managing deal pod structures for priority clients. The role requires expertise in governance, risk management, performance tracking against enterprise KPIs, and high-level stakeholder engagement with C-suite executives. Essential competencies include large-scale transformation program leadership, relationship management, and the ability to navigate complex matrixed environments while translating strategy into scalable execution within a service-led organization to resolve delivery risks and improve client experience quality.

What you'll do

  • Lead the implementation of a centralized client engagement operating model across all lifecycle stages.
  • Eliminate fragmented engagement practices by establishing consistent playbooks and delivery disciplines.
  • Oversee end-to-end client lifecycle delivery using the newly established deal pod model.
  • Provide senior oversight for complex client engagements, including risk management and escalations.
  • Embed governance, decision rights, and performance management against enterprise KPIs.
  • Act as the primary delivery partner to C-suite stakeholders to manage complex project dynamics.
  • Translate client insights into actionable improvements for lifecycle delivery and experience quality.

What we're looking for

  • Bachelor's degree in business, technology, or a related discipline.
  • Advanced degree such as an MBA is strongly preferred.
  • Significant experience leading enterprise-wide, multi-year transformation programs in client-facing or service-led organizations.
  • Proven track record of operating model design and large-scale centralization to improve efficiency and consistency.
  • Deep experience in client engagement, relationship management, and lifecycle delivery within complex, global organizations.
  • Demonstrated accountability for end-to-end delivery outcomes including governance, risk management, and performance metrics.
  • Strong experience managing senior stakeholder interactions and high-impact deals in highly matrixed environments.
  • Ability to translate transformation strategy into scalable execution and data-led performance management.

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