Technical Support Co-op

IBM

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Quick summary

Work type: On-site
Location: —
Employment: Intern
Posted: 76 days ago
Freshness: Confirmed live today

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How this pay compares to similar roles

Similar $135k

$91k $179k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $99,960–$170,875.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 265 open roles on FindRole.

Listed pay typically runs $180,812–$217,000 across 11 roles with salary data.

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At a glance

TL;DR · Technical Support Co-op

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The Technical Support Spring Co-op 2027 is a sixteen-week position within the IBM Software Support team for undergraduate students. In this role, you will collaborate with global support and engineering teams to resolve client product issues, analyze diagnostics, and optimize product usage. You will create knowledge base articles, educate clients on best practices, and participate in proactive activities like upgrade planning. The work involves supporting diverse software solutions integrated across databases, directories, and messaging systems. Required skills include familiarity with Windows and Linux operating systems, basic troubleshooting, and strong communication. Preferred qualifications include exposure to programming languages like Java and Python, along with an understanding of software development concepts and system integration. This role addresses technical challenges within a complex enterprise technology landscape.

Skills

watsonx Python Java Linux Windows Machine Learning Generative AI Hybrid Cloud System Integration Databases Messaging Directories Troubleshooting Software Development AI

What you'll do

Resolve client product issues by collaborating with global support and engineering teams.
Analyze diagnostics to optimize product usage and recommend solutions for customers.
Create and update knowledge base articles to share technical insights.
Educate clients on product usage and industry best practices.
Work with Engineering and Product teams to improve IBM software solutions.
Participate in proactive support activities such as upgrade planning and product adoption.

What we're looking for

Must be an actively enrolled undergraduate student in a Bachelor’s degree program in Computer Science, Computer Engineering, AI, or a related field.
Must be able to pause coursework to work full-time (40 hours per week) from January 19 to May 7, 2027.
Must be available to start a full-time role between December 2027 and August 2028 upon degree completion.
Must have a High School Diploma or GED.
Must be fluent in English.
Must possess strong communication skills and a passion for customer satisfaction.
Must have familiarity with Windows/Linux operating systems and a basic understanding of troubleshooting and problem resolution.
Exposure to programming languages like Java or Python (preferred); understanding of software development concepts and system integration (preferred).

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