Technical Support Co-op

IBM

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: —
Employment: Intern
Posted: 26 days ago
Freshness: Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $139k

$94k most similar roles pay here $185k

This listing doesn't post a salary. Most similar roles pay $102,459–$176,350.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 506 open roles on FindRole.

Listed pay typically runs $174,632–$197,165 across 5 roles with salary data.

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At a glance

TL;DR · Technical Support Co-op

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Technical Support Spring Co-op 2027 is a sixteen-week co-op position within the IBM Software team designed for undergraduate students. In this role, you will serve as a Technical Support Engineer, where you will drive the resolution of client product issues by collaborating with global support and engineering teams. Your daily responsibilities include analyzing diagnostics, optimizing product usage, creating knowledge base articles, and educating clients on best practices. You will also participate in proactive activities like upgrade planning and product adoption while learning how software integrates across databases, directories, and messaging systems. The role requires proficiency in English, familiarity with Windows and Linux operating systems, and basic troubleshooting skills. Preferred qualifications include exposure to programming languages such as Java and Python, along with a solid understanding of software development concepts and system integration within complex enterprise environments.

Skills

watsonx Copilot Windows Linux Java Python Machine Learning Generative AI Hybrid Cloud System Integration Troubleshooting Database Messaging

What you'll do

Resolve client product issues by collaborating with global support and engineering teams.
Analyze diagnostics to optimize product usage and recommend solutions for customers.
Create and update knowledge base articles to share technical insights.
Educate clients on product usage and best practices.
Work with Engineering and Product teams to improve IBM software solutions.
Participate in proactive support activities such as upgrade planning and product adoption.

What we're looking for

Must be actively enrolled in a Bachelor's degree program in Computer Science, Engineering, AI, or a related field.
Must be able to pause coursework and work full-time (40 hours per week) for the 16-week co-op period.
Must be available to transition into a full-time role between December 2027 and August 2028.
Must be fluent in English with strong communication skills and a focus on customer satisfaction.
Must have familiarity with Windows/Linux operating systems.
Must possess a basic understanding of troubleshooting and problem resolution.
A Bachelor's degree is preferred (preferred).
Exposure to programming languages like Java or Python and knowledge of software development concepts are preferred (preferred).

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