Technical Support Intern

IBM

Confirmed live today High trust

Quick summary

Work type: On-site
Location: LowellDurhamSan JoseAustin
Employment: Intern
Posted: 76 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $131k

$93k $169k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $100,000–$161,300.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 265 open roles on FindRole.

Listed pay typically runs $180,812–$217,000 across 11 roles with salary data.

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At a glance

TL;DR · Technical Support Intern

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The Technical Support Intern 2027 will join the IBM Software Support team to provide hands-on experience supporting a wide range of software solutions. In this role, you will drive the resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud. Daily responsibilities include analyzing diagnostics, optimizing product usage, creating knowledge base articles, and educating clients on best practices. You will also work with Engineering and Product teams to improve solutions and participate in proactive support activities like upgrade planning. You will utilize AI tools such as watsonx and copilot to provide efficient support. The work involves understanding how clients use IBM software products as building blocks within larger real-world solutions, including integrations across databases, directories, and messaging.

Skills

IBM Software Cloud watsonx Copilot Databases Directories Messaging Enterprise Technologies Diagnostics Upgrade Planning

What you'll do

Resolve client product issues by collaborating with global support and engineering teams.
Analyze diagnostics to optimize product usage and recommend solutions for customers.
Create and update knowledge base articles to share technical insights.
Educate clients on product usage and best practices.
Work with Engineering and Product teams to improve IBM solutions.
Participate in proactive support activities such as upgrade planning and product adoption.
Analyze how clients integrate IBM software into larger enterprise technology solutions.

What we're looking for

Candidates must be available to participate for the full duration of the internship corresponding to their academic schedule.
Ability to drive resolution of client product issues by collaborating with global support and engineering teams.
Ability to analyze diagnostics and recommend solutions to optimize product usage for customers.
Ability to create and update knowledge base articles to share technical insights.
Ability to educate clients on product usage and best practices.
Ability to work with Engineering and Product teams to improve IBM solutions.
Ability to participate in proactive support activities such as upgrade planning and product adoption.

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