Technical Support Engineer III, Symitar Client Services Engineering

Jack Henry & Associates

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$66,500–$80,000 / yr
Posted
1 day ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k
This role $73k
$51k most similar roles pay here $209k

This role pays less than 99% of similar roles. Most pay $128,187–$187,850 — the shaded band above. At the midpoint, this role pays about $73k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Jack Henry & Associates

Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.

Jack Henry & Associates currently has 24 open roles on FindRole.

Listed pay typically runs $78,400–$123,450 across 9 roles with salary data.

Most-posted roles

View all roles at Jack Henry & Associates

At a glance

TL;DR · Technical Support Engineer III, Symitar Client Services Engineering

Technical Support Engineer III- Symitar Client Services Engineering (HTML/JavaScript) joins the Symitar Client Services Engineering team to provide technical support and programming for credit union clients. This role involves troubleshooting, maintaining, and updating both template-based and custom code while performing installations, customizations, and upgrades through Customer Work Requests. The engineer will collaborate with internal teams to resolve issues, report software bugs to engineering, and train other team members. Key responsibilities include analyzing technical problems and managing multiple priorities in a fast-paced environment. Required skills include at least two years of programming experience with HTML, JavaScript, web services, APIs, and network connectivity. Preferred qualifications include experience with Symitar PowerOn, PowerFrame Docs, PL/I, Google Cloud Platform, Chromium-based development, service-oriented architecture, and knowledge of SDLC methodologies like Agile and Waterfall to solve complex banking technology problems.

What you'll do

  • Troubleshoot and program both template-based and custom credit union code.
  • Maintain and update existing code while writing new code for enhancements and fixes.
  • Analyze reported issues to determine the best path to resolution for technical products.
  • Report design concerns, reliability issues, and software bugs to engineering teams with supporting files.
  • Create defect records and prepare test environments to assist development teams in building code fixes.
  • Complete Customer Work Requests including installations, customizations, upgrades, and training.
  • Provide direct technical support to clients regarding web technologies, APIs, and network connectivity.
  • Train current team members and new associates as needed.

What we're looking for

  • At least 2 years of hands-on programming experience.
  • Experience building and supporting solutions with HTML and JavaScript.
  • Experience providing client-facing technical support for web technologies, including HTML, JavaScript, web services, APIs, and network connectivity.
  • Strong written and verbal communication skills to engage effectively with clients and stakeholders.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline (preferred).
  • Experience creating solutions with Symitar PowerOn, PowerFrame Docs, and/or PL/I (preferred).
  • Ability to interpret and work across multiple programming languages (preferred).

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