Technical Support Engineer 2, Premier - San Francisco | Datadog Careers

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: New York, NY
Salary: $81,000–$118,000 / yr
Posted: 15 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k

This role $100k

$64k most similar roles pay here $240k

This role pays less than 99% of similar roles. Most pay $154,250–$214,975 — the shaded band above. At the midpoint, this role pays about $100k versus about $185k for comparable roles.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Support Engineer 2, Premier - San Francisco | Datadog Careers

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As a Premier Support Engineer at Datadog, you will join a fast-paced team dedicated to assisting prospects and customers with technical inquiries about the platform. Your day-to-day responsibilities include responding to client requests through various channels such as phone, chat, and tickets, while also developing deep relationships with Premier Customers by understanding their unique environments. You will reproduce issues, explore Datadog’s extensive 600+ integrations, create documentation, and drive product conversations based on customer needs. This role requires expertise in current infrastructure and monitoring solutions, along with the ability to make decisions and escalate when necessary. Ideal candidates have prior experience in premium or enterprise technical support roles and are proficient in relevant technologies and tools.

Skills

Datadog Python JavaScript APIs Linux Docker Kubernetes AWS Azure Google Cloud Platform CI/CD Git PostgreSQL MongoDB Redis Nginx Prometheus Grafana ELK Stack

What you'll do

Respond to client technical inquiries via phone, chat, and tickets.
Educate clients on platform usage and develop deep relationships with Premier Customers.
Reproduce issues and explore 600+ integrations within the Datadog platform.
Create documentation and knowledge base articles for various technologies.
Lead product discussions based on customer needs identified during interactions.

What we're looking for

Previous experience in a premium/enterprise technical support role.
Knowledge of current infrastructure and monitoring solutions and technologies.
Ability to respond to client requests via phone, chat, or tickets efficiently.
Skill in developing relationships with Premier Customers and understanding their environments.
Capacity to reproduce issues and work with Datadog’s 600+ integrations.
Experience building documentation and knowledge-based articles for various technologies.

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