Technical Support Engineer 2 | Datadog Careers

Datadog

Hybrid

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Work type: Hybrid
Location: —
Posted: 15 days ago

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How this pay compares to similar roles

Similar $160k

$114k most similar roles pay here $201k

This listing doesn't post a salary. Most similar roles pay $126,800–$192,287.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 2 | Datadog Careers

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As a Technical Support Engineer at Datadog, you will join the Customer Success team to provide expert assistance to clients through various channels such as ticketing systems, live chat, and screen-sharing tools. Your daily tasks include reproducing technical issues, diving into Datadog’s extensive suite of 400+ integrations, and becoming demo certified to lead comprehensive product demonstrations. Ideal candidates have hands-on experience with Kubernetes, Docker, cloud platforms like AWS, GCP, or Azure, Linux systems, and system administration. Additionally, a background in technical troubleshooting and programming is essential for this role, which involves continuous learning and client education within the fast-growing tech support domain.

Skills

Kubernetes Docker AWS GCP Azure Linux System administration Datadog integrations CI/CD

What you'll do

Engage with customers to resolve technical support requests through various channels.
Reproduce and investigate technical issues across Datadog’s extensive integrations.
Lead comprehensive product demonstrations for new and existing clients.
Educate customers on platform usage and best practices.
Gain certification in key technologies like Kubernetes, Docker, and cloud services.

What we're looking for

Proven experience in Kubernetes, Docker, or cloud platforms (AWS, GCP, Azure).
Strong background in Linux system administration and technical troubleshooting.
Previous hands-on programming experience preferred.
Ability to reproduce and resolve complex technical issues independently.
Certification and proficiency in leading customer demos required.
Excellent communication skills for engaging with clients across multiple channels.