Technical Support Engineer 2, Premier - EMEA | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
—
Posted
15 days ago

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Similar $190k
$137k most similar roles pay here $235k

This listing doesn't post a salary. Most similar roles pay $156,000–$223,750.

Based on 239 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 2, Premier - EMEA | Datadog Careers

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As a Premier Support Engineer at Datadog, you will join a fast-paced team dedicated to assisting prospects and customers with technical questions about the platform. Your day-to-day responsibilities include responding to client requests via phone, chat, or tickets, developing deep relationships with Premier Customers, reproducing issues across 600+ integrations, creating documentation, and participating in health check meetings. You will need strong knowledge of current infrastructure and monitoring solutions, as well as experience in a premium/enterprise technical support role. The ideal candidate is adept at making decisions while knowing when to escalate them. This role offers the opportunity to immediately impact both Datadog and its customers through direct engagement with Premier Customers on various projects and initiatives.

Skills

Datadog Python JavaScript APIs CI/CD Docker Kubernetes AWS Azure Google Cloud Platform PostgreSQL MongoDB Linux Windows Networking Security Monitoring Tools Documentation Customer Support Platforms

What you'll do

  • Respond to client technical inquiries via phone, chat, or tickets.
  • Develop deep relationships with Premier Customers to understand their unique environments.
  • Reproduce and troubleshoot issues across 600+ integrations in the Datadog platform.
  • Create documentation and knowledge base articles for various technologies.
  • Drive product discussions based on customer needs identified during interactions.

What we're looking for

  • Extensive experience in premium/enterprise technical support roles.
  • Proven ability to reproduce issues and work with 600+ integrations.
  • Strong knowledge of current infrastructure and monitoring solutions.
  • Excellent communication skills for client engagement and education.
  • Capacity to develop and maintain relationships with premier customers.
  • Ability to create documentation and knowledge base articles effectively.

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