Technical Support Engineer 2 | Datadog Careers

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: New York, NY
Posted: 15 days ago
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $161k

$114k most similar roles pay here $204k

This listing doesn't post a salary. Most similar roles pay $126,800–$195,000.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 2 | Datadog Careers

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As a Senior Technical Support Engineer at Datadog, you will join the Customer Success team to resolve complex technical issues by reproducing them and exploring over 1000 integrations within the Datadog platform. Your responsibilities include becoming demo certified to lead comprehensive product demonstrations for customers, showcasing the three-pillar approach of monitoring, analytics, and application performance management. You should have hands-on experience with tools like Zendesk, Jira, and Confluence, as well as a strong foundation in troubleshooting and customer engagement. This role requires expertise in cloud infrastructure, software development, and excellent communication skills to effectively support customers across various industries and technical challenges.

Skills

Datadog Zendesk Jira Confluence

What you'll do

Reproduce technical issues to diagnose and resolve them.
Dive into Datadog’s 1000+ integrations for troubleshooting.
Become demo certified to lead customer demonstrations.
Lead three-pillar demos showcasing product capabilities.
Utilize Zendesk, Jira, Confluence, or similar software effectively.

What we're looking for

Experienced in reproducing technical issues across a wide range of integrations.
Certified to lead comprehensive customer demonstrations.
Proficient in using Zendesk, Jira, Confluence, or similar software tools.
Capable of navigating and utilizing Datadog’s extensive integration suite effectively.
Participates in best-in-class onboarding programs for new hires.