Technical Support Engineer 2 | Datadog Careers

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: New York, NY
Posted: 15 days ago
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $160k

$114k most similar roles pay here $201k

This listing doesn't post a salary. Most similar roles pay $126,800–$192,287.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 2 | Datadog Careers

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Join our dynamic team as a Technical Support Engineer at Datadog, where you will engage with customers through various channels like ticketing systems and live chat to resolve technical issues and educate clients on platform usage. You’ll dive into reproducing customer problems and exploring over 1000 integrations within the Datadog ecosystem, while also leading product demonstrations and contributing to internal product discussions based on client feedback. This role requires fluency in Japanese for seamless communication with our global clientele. Ideal candidates have at least two years of experience in multi-channel technical support at a SaaS company, proficiency in tools like Zendesk and Jira, and a background in engineering or programming. Strong written and verbal communication skills are essential to thrive in this client-centric environment.

Skills

Zendesk Jira Confluence Python JavaScript SQL CI/CD Kubernetes Docker AWS PostgreSQL MongoDB Git GitHub Slack Datadog_platform integrations_demo_certified

What you'll do

Engage with customers to resolve technical support requests through various channels.
Reproduce and investigate technical issues across Datadog’s extensive integrations.
Lead product demonstrations focusing on three key areas for customer education.
Provide feedback to internal teams based on interactions with clients.
Specialize in one or more Datadog product areas through training and development.
Work from a Datadog office 3 - 5 days per week.

What we're looking for

2+ years of experience in multi-channel technical support at a SaaS company.
Proficient in using Zendesk, Jira, Confluence, or similar software tools.
Strong background in technical troubleshooting and programming.
Fluent in Japanese (spoken and written) for business interactions.
Capable of leading product demos and engaging with customers effectively.
Skilled in educating clients on platform usage through various channels.

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