Technical Support Engineer 2, Premier - Denver | Datadog Careers

Datadog

Hybrid

Quick summary

Work type: Hybrid
Location: New York, NY
Salary: $81,000–$119,000 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $183k

This role $100k

$64k most similar roles pay here $237k

This role pays less than 99% of similar roles. Most pay $154,250–$211,200 — the shaded band above. At the midpoint, this role pays about $100k versus about $183k for comparable roles.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Support Engineer 2, Premier - Denver | Datadog Careers

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As a Premier Support Engineer at Datadog, you will join a fast-paced team dedicated to assisting prospects and customers with technical questions about the platform. Your day-to-day responsibilities include responding to client requests via phone, chat, or tickets, developing deep relationships with Premier Customers, reproducing issues across 600+ integrations, creating documentation, driving product conversations based on customer needs, and participating in routine health check meetings. Ideal candidates are experienced in premium/enterprise technical support roles and possess knowledge of current infrastructure and monitoring solutions. Familiarity with various technologies and the ability to make informed decisions while knowing when to escalate issues are crucial.

Skills

Datadog Python JavaScript APIs Linux Cloud Services CI/CD Docker Kubernetes AWS Azure Google Cloud Platform PostgreSQL MongoDB Redis Git Jira Confluence Zendesk Slack Zoom Webhooks

What you'll do

Respond to client technical inquiries via phone, chat, and tickets.
Educate customers on platform usage and develop deep understanding of their environments.
Reproduce issues and explore integrations with Datadog’s 600+ technology partners.
Create documentation and knowledge base articles for various technologies.
Lead product discussions based on customer needs identified during interactions.

What we're looking for

Extensive experience in premium/enterprise technical support roles.
Proven ability to reproduce issues and understand 600+ integrations.
Strong knowledge of current infrastructure and monitoring solutions.
Excellent communication skills for client education and relationship building.
Capability to develop documentation and knowledge base articles independently.
Experience driving product conversations based on customer needs and problems.

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