Technical Support Engineer 3, Premier - San Francisco | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$96,000–$140,000 / yr
Posted
15 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $189k
This role $118k
$80k most similar roles pay here $241k

This role pays less than 92% of similar roles. Most pay $152,625–$225,550 — the shaded band above. At the midpoint, this role pays about $118k versus about $189k for comparable roles.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Support Engineer 3, Premier - San Francisco | Datadog Careers

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As a Premier Technical Support Engineer at Datadog, you will join a fast-paced team dedicated to assisting and educating customers on the use of Datadog’s platform. Your role involves handling customer requests through various channels such as phone, chat, and tickets, while developing deep relationships with Premier clients to understand their specific needs. You will autonomously troubleshoot complex issues, reproduce customer problems, and assist in implementing over a thousand Datadog integrations. Additionally, you will mentor junior team members, participate in health check meetings, and contribute to improving documentation and knowledge base articles. Ideal candidates have 5+ years of experience in technical support for PaaS, IaaS, or SaaS products, with expertise in programming, Linux, networks, and cloud technology.

Skills

Datadog Linux Python Networking Cloud Technology CI/CD Kubernetes Docker AWS GCP Azure PostgreSQL MongoDB JSON APIs RESTful APIs GraphQL Monitoring Tools DevOps methodologies

What you'll do

  • Respond to Premier customer requests through various channels like phone, chat, and tickets.
  • Develop deep relationships with customers to understand their specific technical environments.
  • Independently troubleshoot complex and high-priority issues without guidance.
  • Participate in routine health check meetings with Premier customers.
  • Mentor junior team members and serve as their escalation partner.

What we're looking for

  • Experienced in multi-channel technical support at a PaaS, IaaS, or SaaS company (5+ years).
  • Strong problem-solving skills with experience in programming, Linux, and networks.
  • Self-motivated and detail-oriented with a commitment to continuous learning.
  • Proven ability to autonomously troubleshoot complex customer issues without guidance.
  • Knowledgeable of current infrastructure, monitoring solutions, and cloud technologies.
  • Ability to mentor junior team members and serve as their escalation partner.

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