Manager II, Premier Support Engineering - Amsterdam | Datadog Careers

What you'll do

• Manage and develop Premier Support Engineers to handle client requests and troubleshoot issues.
• Own team accountability, conducting performance reviews and addressing employee relations issues.
• Oversee support team projects and initiatives to enhance productivity and processes.
• Resolve high-priority escalations in collaboration with internal teams and customers.
• Mentor and coach direct reports, including other managers, on technical and soft skills.

What we're looking for

• Manage and develop a team of Premier Support Engineers responsible for client requests and issue resolution.
• Own accountability and performance management, including reviews and employee relations issues for direct reports.
• Oversee team projects and initiatives to enhance productivity, processes, or procedures in collaboration with senior leadership.
• Act as a resource for high-priority escalations, collaborating with internal teams and customers to resolve complex issues.
• Possess experience leading a team, including managing other managers, with a focus on people management and mentorship.