Technical Support Engineer 1 | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Posted
1 day ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $167k
$117k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $126,800–$208,075.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 1 | Datadog Careers

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We are seeking a Customer Support Engineer to join our dedicated support team at Datadog. This role involves engaging with customers through various channels such as ticketing systems, live chat, and screen sharing tools to resolve technical issues and provide education on platform usage. You will also reproduce customer-reported problems and explore Datadog’s extensive suite of 600+ integrations to ensure seamless functionality. Ideal candidates have a background in Computer Science or Engineering, along with some programming experience and basic Linux knowledge. Familiarity with log management fundamentals and cloud security monitoring is beneficial but not required. This position offers best-in-breed onboarding and access to an inclusive company culture that fosters growth and community involvement.

Skills

Datadog Linux Python Log management Cloud Security Monitoring

What you'll do

  • Resolve customer technical support requests through various communication channels.
  • Educate clients on platform usage and best practices during interactions.
  • Reproduce reported issues to understand and resolve them effectively.
  • Dive into Datadog’s extensive list of integrations to troubleshoot problems.
  • Gain experience in log management fundamentals and cloud security monitoring.

What we're looking for

  • Bachelor’s degree in Computer Science or Engineering, or equivalent bootcamp experience.
  • Proven programming skills with a basic understanding of Linux systems.
  • Ability to resolve technical issues and navigate 600+ integrations effectively.
  • Experience engaging customers through ticketing systems, live chat, and screen sharing tools.
  • Familiarity with log management fundamentals and cloud security monitoring preferred.

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