Manager 2, Technical Escalations Engineering | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Posted
15 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $213k
$162k most similar roles pay here $264k

This listing doesn't post a salary. Most similar roles pay $172,296–$254,412.

Based on 238 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 109 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 58 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Manager 2, Technical Escalations Engineering | Datadog Careers

Apply Now Log in to save

As a Senior Technical Escalation Engineering Manager at Datadog, you will lead and mentor a team of technical experts who resolve complex customer issues and enhance the functionality of Datadog’s extensive platform. You’ll collaborate closely with engineering and product teams to refine features based on real-world challenges, ensuring that global support strategies meet high standards. Your role involves strategic planning, cross-functional collaboration, and driving operational improvements to elevate the customer experience. With a focus on data-driven decision-making and continuous improvement, you will foster a culture of technical excellence and customer advocacy, shaping Datadog’s future through impactful initiatives and talent development.

Skills

Datadog Python JavaScript SQL CI/CD Kubernetes Docker AWS Google Cloud Platform Azure PostgreSQL MongoDB Git Jira Confluence Zendesk Prometheus Grafana ELK Stack SRE DevOps

What you'll do

  • Manage and mentor Technical Escalation Engineers to resolve complex customer issues.
  • Partner with senior leadership to implement operational improvements and enhance customer experience.
  • Oversee regional projects, ensuring successful and timely completion of initiatives.
  • Refine escalation workflows and optimize product feedback loops for global support strategy.
  • Act as a liaison between Support, Sales, Customer Success, Engineering, and Product teams.

What we're looking for

  • Proven track record managing high-performing technical teams.
  • Experience coaching and developing talent, fostering a collaborative culture.
  • Ability to connect technical expertise with business strategy and customer needs.
  • Data-driven approach to decision-making and continuous improvement in customer experience.
  • Strong cross-functional collaboration skills across Engineering, Product, and other stakeholders.
  • Advocate for customer success through effective feedback loops and product signals.
  • Strategic leadership in refining escalation workflows and optimizing product feedback.

Related searches

More Manager 2 jobs Manager 2 jobs in New York All jobs at Datadog

More like this

Similar roles

Manager Engineering Technical Support 2

Northrop Grumman

Redondo Beach, CA 31 days ago $146,600–$219,800
Spacecraft mechanical systems Integration and Test processes Resource allocation Schedule execution Workforce development Technical problem solving Root cause analysis Change implementation SCI clearance P093 R-Systems hardware Leadership Strategic thinking Planning Management abilities Communication skills Conflict resolution
Save

Manager, Engineering Tech Lead

McDonald’s Corporation

Chicago, Illinois 31 days ago $127,332–$159,165
Python Java Kubernetes AWS Azure Google Cloud Platform Docker CI/CD PostgreSQL MongoDB Event-Driven Architecture API Design Cloud-Native Architectures LLM/AI Integration Data Modeling Terraform Git Jenkins
Save

Manager, Engineering Tech Lead

McDonald’s Corporation

Chicago, IL 49 days ago $127,332–$159,165
.NET Core .NET Framework C# ASP.NET Web API Azure DevOps GitHub Actions HTML5 JavaScript CSS3 CI/CD Ruby on Rails React Angular Node.js SQL NoSQL Kubernetes Docker AWS Azure Google Cloud PostgreSQL MongoDB Redis OAuth OpenID Connect RBAC SSO Federation Secure Coding Quantitative Analysis Research and Analysis
Save