This listing doesn't post a salary. Most similar roles pay
$126,800–$200,900.
Based on 239 similar postings.
Employer
About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
122 open roles
on FindRole.
Listed pay typically runs
$187,000–$240,000
across 62 roles with salary data.
As a Technical Support Engineer at Datadog, you will be part of the Customer Success team, working closely with clients to resolve technical issues through various communication channels such as ticketing systems, email, phone calls, and live chat. Your day-to-day responsibilities include troubleshooting customer problems, reproducing technical issues, and leveraging Datadog’s extensive suite of 600+ integrations. Ideal candidates have approximately two years of experience in multi-channel technical support at a SaaS company or equivalent hands-on training through a bootcamp program. Strong programming skills, particularly with knowledge of Linux, are essential, while familiarity with log management fundamentals and cloud security monitoring is beneficial. This role offers an opportunity to work within a highly inclusive culture that supports professional growth and continuous learning in the fast-paced world of SaaS technology.