Technical Support Engineer 1 | Datadog Careers

Datadog

Hybrid

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Work type: Hybrid
Location: —
Posted: 8 days ago

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How this pay compares to similar roles

Similar $162k

$116k most similar roles pay here $207k

This listing doesn't post a salary. Most similar roles pay $126,800–$198,000.

Based on 239 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer 1 | Datadog Careers

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We are seeking a Support Engineer to join our customer-facing team at Datadog. This role involves engaging with clients through various channels such as ticketing systems, live chat, and screen sharing tools to resolve technical issues and provide ongoing education on platform usage. The ideal candidate has some programming experience and familiarity with Linux, along with an understanding of log management fundamentals and cloud security monitoring being a plus. As part of the Datadog support team, you will work in a fast-paced environment supporting our global customer base, ensuring they can maximize the benefits of our comprehensive observability platform.

Skills

Linux Python Log management Cloud Security Monitoring

What you'll do

Resolve technical support requests through ticketing systems, live chat, and screen sharing.
Educate clients on platform usage to enhance user experience and satisfaction.
Utilize programming knowledge to troubleshoot complex issues efficiently.
Apply basic Linux skills to address system-related customer concerns.
Continuously learn about log management and cloud security monitoring.

What we're looking for

Proven experience in providing technical support through multiple channels.
Basic knowledge of Linux and programming skills required.
Understanding of log management fundamentals preferred.
Familiarity with cloud security monitoring beneficial.
Commitment to continuous education for clients on platform usage.

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