Manager I, Technical Support Engineering | Datadog Careers

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
—
Posted
18 days ago

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How this pay compares to similar roles

Similar $206k
$153k most similar roles pay here $256k

This listing doesn't post a salary. Most similar roles pay $165,500–$246,150.

Based on 239 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 62 roles with salary data.

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At a glance

TL;DR · Manager I, Technical Support Engineering | Datadog Careers

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As a Senior Solutions Engineer Manager at Datadog, you will lead a dynamic team of Solutions Engineers responsible for client support and technical evaluations across 1000+ integrations. Your daily tasks include managing the onboarding process, triaging customer issues, collaborating with Product and Engineering teams, and overseeing demo training and certification. You will also contribute to building documentation and knowledge base articles while ensuring effective communication during incidents or outages. This role requires fluency in both English and Japanese for seamless interaction with customers and colleagues globally. Essential skills include strong people management abilities, technical expertise, and a passion for mentorship within the fast-paced tech support domain.

Skills

Datadog AWS Kubernetes Docker CI/CD Python PostgreSQL Git Jira Confluence Slack Zoom Google Workspace Salesforce Zendesk Miro Trello GitHub Linux Windows Server Nagios Zabbix Prometheus Grafana

What you'll do

  • Manage and develop a team of Solutions Engineers handling client requests and technical issues.
  • Mentor new Solutions Engineers to ensure successful onboarding and skill development.
  • Triage and prioritize escalations, working with Product and Engineering teams on urgent matters.
  • Dispatch customer requests according to queue rotation schedules for efficient service delivery.
  • Oversee demo training and certification processes to maintain high-quality demonstrations.

What we're looking for

  • Manage and mentor a team of Solutions Engineers, ensuring successful client support.
  • Triage technical issues and collaborate with Product and Engineering teams on urgent matters.
  • Oversee customer escalations and provide direct support to clients in Japan.
  • Develop training programs and assist in demo certifications for new hires.
  • Fluent in English and Japanese (spoken and written) for effective communication.
  • Build documentation and knowledge base articles for various technologies.

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