This listing doesn't post a salary. Most similar roles pay
$128,650–$187,068.
Based on 240 similar postings.
Employer
About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
130 open roles
on FindRole.
Listed pay typically runs
$187,000–$240,000
across 65 roles with salary data.
As a Technical Support Engineer at Datadog, you will be part of the Customer Success team, working closely with clients to resolve technical issues through various communication channels such as ticketing systems, email, phone calls, and live chat. Your day-to-day responsibilities include troubleshooting customer problems, reproducing technical issues, and leveraging Datadog’s extensive suite of 600+ integrations. Ideal candidates have approximately two years of experience in multi-channel technical support at a SaaS company or equivalent hands-on training through a bootcamp program. Strong programming skills, particularly with knowledge of Linux, are essential, while familiarity with log management fundamentals and cloud security monitoring is beneficial. This role offers an opportunity to work within a highly inclusive culture that supports professional growth and continuous learning in the fast-paced world of SaaS technology.
Microsoft Windows
Linux
Agile Scrum
CI/CD
STIGs
ACAS
MACE
VRSG
Firewalls
Python
Bash
PowerShell
Network Troubleshooting
Configuration Management
Technical Documentation
Distributed Systems
DoD Compliance