This role pays less than
95%
of similar roles. Most pay
$148,500–$214,500
— the shaded band above.
At the midpoint, this role pays about
$108k
versus about
$182k
for comparable roles.
Based on 240 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has
743 open roles
on FindRole.
Listed pay typically runs
$1,000,000–$1,000,000
across 8 roles with salary data.
The Technical Support Professional role at IBM Corporation involves addressing advanced hardware setup and software installation issues while providing expert troubleshooting for escalated incidents to ensure optimal system performance. This senior-level position requires implementing IT security policies using tools like Tenable and Security Center, managing tickets in ServiceNow and Jira, generating operational reports, and coordinating system patching. The candidate will process DQL and SQL queries, update training guides, mentor new users, and support disaster recovery exercises. Key responsibilities include client demonstrations and aligning with GSA objectives. Essential skills encompass Red Hat Enterprise Linux (RHEL), Windows OS, MS SQL Server, Apache Tomcat, Open Text Documentum, ServiceNow, JBoss, HP Quality Center, Java, PL/SQL, and Python. This role demands a Bachelor’s degree in Computer Science or related field and two years of relevant experience with the specified technologies.
Microsoft Azure
Service Now
MFA
PowerShell
Cisco
ITIL
CompTIA A+
CompTIA Network+
CompTIA Security+
Linux
Windows
Project Management
CI/CD
Docker
VMware
SQL Server
PostgreSQL
Python
Kubernetes