Technical Product Support Engineer IV

Applied Materials

Actively hiring
Santa Clara, CA Posted 17 days ago $133,500$183,500 / year

At a glance

AI generated

TL;DR

This senior-level position within a dynamic engineering team requires an experienced professional to oversee product hardware performance and resolve critical customer issues. The role involves driving failure analysis for long-term technical problems, initiating ECO reviews, and providing Alpha and Beta site support for new products. Day-to-day responsibilities include troubleshooting at the component level, performing data analysis with tools like MATLAB or Python, and developing firmware tests using Robot Framework or Pytest. Candidates should have a strong background in RF systems, C/C++ embedded firmware design, and knowledge of industrial communication standards such as EtherCAT. The role demands excellent problem-solving skills, the ability to deliver technical presentations, and experience leading projects with moderate complexity. Ideal candidates will possess 7-10 years of relevant experience and a Bachelor's degree in Electrical Engineering, Computer Engineering, or related fields.

Skills

Python MATLAB RF systems Robot Framework Pytest C C++ RTOS EtherCAT CI/CD

What you'll do

  • Drives Failure Analysis to identify long-term technical issues and develops corrective design.
  • Provides third-level escalation support for Hardware & Software stability issues.
  • Initiates and reviews Engineering Change Orders (ECOs) for field implementation.
  • Supports Alpha and Beta Site installations, operations, calibration, service, and testing.
  • Generates system performance data including MTBF, MTBI, and Availability metrics.

What we're looking for

  • Bachelor's Degree in Electrical Engineering, Computer Engineering, or Computer Science required.
  • 7 to 10 years of experience in RF systems (hardware and firmware).
  • Expertise in troubleshooting hardware issues at component level.
  • Proficiency in data analysis using MATLAB, Python, or similar tools.
  • Experience with firmware/software test development using Robot Framework or Pytest.
  • Knowledge of C/C++ for embedded firmware design with RTOS.
  • Ability to lead functional teams or projects independently.

Market check

Salary context

This $133,500–$183,500 range sits above 42% of similar postings on FindRole.

Peer median band

$121,250$202,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,750$189,375

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 65 open roles on FindRole.

Listed pay typically runs $141,000–$193,500 across 65 roles with salary data.

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View all roles at Applied Materials

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