Technical Product Support Engineer IV

Applied Materials

Actively hiring
Rochester, NY · Santa Clara, CA · Austin, TX Posted 29 days ago $116,000$159,500 / year

At a glance

AI generated

TL;DR

This senior-level position within a high-tech engineering team requires expertise in RF systems and embedded firmware design to support new product introductions and resolve critical customer issues. Day-to-day responsibilities include driving failure analysis, providing third-level escalation for hardware and software stability issues, and initiating Engineering Change Orders (ECOs). The role involves extensive data analysis using tools like MATLAB or Python, developing test scripts with Robot Framework or Pytest, and ensuring field implementation through on-site training. Candidates should have 7-10 years of experience in electrical engineering or a related field, proficiency in C/C++ for embedded firmware development, and knowledge of industrial communication standards such as EtherCAT. The role demands strong problem-solving skills, the ability to lead projects independently, and frequent travel up to 25% domestically.

Skills

Python MATLAB RF systems Robot Framework Pytest C C++ RTOS EtherCAT

What you'll do

  • Drives failure analysis to resolve long-term technical issues and improve product design.
  • Provides third-level escalation support for hardware and software stability issues.
  • Initiates and reviews Engineering Change Orders (ECOs) to ensure data supports fixes.
  • Supports Alpha and Beta sites by installing, operating, calibrating new designs or tools.
  • Generates system performance reports including MTBF, MTBI, and availability metrics.
  • Organizes on-site training for early learning shipments and new product introductions.

What we're looking for

  • Bachelor's Degree in Electrical Engineering, Computer Engineering, or Computer Science required.
  • 7 to 10 years of experience in RF systems (hardware and firmware).
  • Proficient in troubleshooting hardware issues at component level.
  • Experience with data analysis using MATLAB, Python, or similar tools.
  • Knowledge of C/C++ development for embedded firmware design with RTOS.
  • Ability to lead functional teams or projects independently.
  • Skilled in delivering presentations to internal and external customers.

Market check

Salary context

This $116,000–$159,500 range sits above 25% of similar postings on FindRole.

Peer median band

$122,750$202,350

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$137,792$187,400

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 65 open roles on FindRole.

Listed pay typically runs $141,000–$193,500 across 65 roles with salary data.

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