Global Product Support Engineer 4

Lam Research

Hybrid Actively hiring
Fremont, CA Posted 87 days ago $104,000–$231,000 / year
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At a glance

AI generated

TL;DR

We are seeking a Senior Support Engineer to join our dynamic team dedicated to resolving complex technical issues on a leading-edge big data platform. This role involves collaborating closely with development engineers to implement solutions for customer problems, conducting user acceptance testing, and developing detailed documentation for field service engineers. You will work on diagnosing and troubleshooting sophisticated software systems, perform configuration and testing of systems, and travel domestically and internationally as needed. The ideal candidate has a BS/MS in computer science or related field with 3+ years of experience in software support and extensive programming skills in languages like shell scripting, Java, SQL, Python, or R. Familiarity with Hadoop core services, messaging systems such as Kafka, and file formats including JSON is essential, along with strong communication abilities to document findings effectively.

Skills

Python Java SQL R Linux Windows Server Virtual Machines Hadoop Kafka Solr JSON Jira Confluence Oracle Postgres HBase Kubernetes Docker

What you'll do

  • Provides technical support for complex electro/mechanical equipment and software issues.
  • Implements solutions to customer issues on a leading-edge big data platform.
  • Develops and implements procedures for system configuration and testing.
  • Creates documentation detailing root cause corrective actions for field service engineers.
  • Travels domestically and internationally to resolve issues at customer sites when necessary.

What we're looking for

  • BS/MS in computer science or related field.
  • 3+ years of software support and troubleshooting experience.
  • Extensive programming background in shell scripting, Java, SQL, Python, R.
  • Hands-on experience with IP networking equipment (switches, routers, firewalls).
  • Experience with Microsoft Windows Server and Linux command line.
  • Familiarity with Hadoop core services and messaging systems like Flume, Kafka, Solr.
  • Excellent communication skills for documenting and sharing findings.

Market check

Salary context

This $104,000–$231,000 range sits above 50% of similar postings on FindRole.

Peer median band

$137,556–$208,390

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$145,625–$205,000

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 238 open roles on FindRole.

Listed pay typically runs $114,000–$231,000 across 116 roles with salary data.

Most-posted roles

View all roles at Lam Research

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