Technical Account Manager, Okta Enterprise

What you'll do

• Build deep relationships with customers as their primary technical advisor.
• Masterfully apply comprehensive technical expertise to solve complex problems and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with business objectives.
• Proactively identify risks, create mitigation plans, and handle most technical escalations independently.
• Represent and advocate for the customer with cross-functional teams while supporting company policies.
• Mentor peers and contribute to the development of adoption and retention strategies.

What we're looking for

• 6+ years of professional experience in identity management or related field.
• 3+ years as a Technical Account Manager or comparable role.
• Extensive proficiency with Okta platforms and feature sets for customer use cases.
• Solid understanding of SAML 2.0, WS-Federation, OAuth, OpenID Connect protocols.
• Experience managing legacy applications in hybrid IT environments.
• Excellent communication skills to translate complex technical topics effectively.
• Ability to mentor peers and contribute to team enablement initiatives.