Team Lead - Technical Support - Platforms and Financial services - Adyen

Ayden

Hybrid

Quick summary

Work type
Hybrid
Location
Amsterdam, Netherlands
Posted
4 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $193k
$147k most similar roles pay here $233k

This listing doesn't post a salary. Most similar roles pay $162,500–$223,700.

Based on 237 similar postings.

Employer

About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 112 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 51 roles with salary data.

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At a glance

TL;DR · Team Lead - Technical Support - Platforms and Financial services - Adyen

As a Technical Support Team Lead for Adyen’s Platforms and Financial services in Amsterdam, you will lead a team that serves as the primary point of contact for merchants globally, addressing complex technical and operational issues. Your day-to-day responsibilities include collaborating with cross-functional teams such as Operations, Engineering, Product, Account Management, and Sales to provide exceptional support and contribute to developing new financial products based on merchant feedback. You will mentor and develop your team, ensuring they have the skills and knowledge to resolve technical challenges effectively. This role requires experience in managing support teams within payments, finance, banking, or issuing sectors, along with strong communication and problem-solving skills. A technical background is beneficial but a willingness to upskill in APIs and integration topics is essential.

What you'll do

  • Lead and mentor a team of Technical Support Engineers to resolve complex technical challenges for Adyen’s merchants.
  • Develop and implement training programs to enhance the skills and knowledge of the support team.
  • Collaborate with Product teams to incubate new financial products based on merchant feedback and insights.
  • Define objectives and key results (OKRs) for the Support team and track their progress towards these goals.
  • Serve as an escalation point for technical support requests, providing informed decisions and prioritizing issues effectively.
  • Foster a culture of continuous learning and development within the Technical Support team.

What we're looking for

  • Lead and mentor a customer-facing technical support team for Adyen’s merchants.
  • Coach team members to resolve complex technical challenges and foster career growth.
  • Develop and implement training programs to enhance the skills of the Support team.
  • Collaborate with international leadership teams to standardize best practices globally.
  • Contribute to the development of new financial products based on merchant insights.

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