Team Lead - Technical Support - Adyen

Ayden

Quick summary

Work type
On-site
Location
Bengaluru, India
Posted
6 days ago
Nearby
23 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $193k
$141k most similar roles pay here $234k

This listing doesn't post a salary. Most similar roles pay $161,625–$223,700.

Based on 238 similar postings.

Employer

About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 113 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 50 roles with salary data.

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At a glance

TL;DR · Team Lead - Technical Support - Adyen

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As a Technical Support Team Lead at Adyen in Bengaluru, you will lead a merchant-focused team that serves as the initial point of contact for global merchants, providing critical support to ensure smooth payment processing. Your daily responsibilities include coaching and mentoring your team to resolve technical challenges, defining clear objectives using KPIs, and managing escalations with senior management across various issues. You will collaborate closely with Adyen teams globally to deliver top-tier merchant support, leveraging extensive knowledge of the platform, APIs, and industry-standard integration methods. The role requires experience in leading technical support teams, understanding of internet technologies such as SQL, HTML, JavaScript, PHP, Java, and scripting languages, and strong communication skills to balance commercial requests with global strategy.

Skills

SQL HTML JavaScript PHP Java Scripting CI/CD AWS Kubernetes Terraform PostgreSQL Docker Prometheus Grafana

What you'll do

  • Lead and mentor a technical support team providing expert knowledge on Adyen's platform, APIs, and technology stack.
  • Manage global collaboration with various Adyen teams to ensure top-tier merchant support.
  • Define and communicate clear objectives for the Support team using KPIs and data sets.
  • Handle escalations from merchants and senior management across diverse issues.
  • Develop robust processes and procedures to enhance problem-solving capabilities within the team.

What we're looking for

  • At least 3 years of experience leading technical support teams.
  • Strong problem-solving skills and ability to define robust processes.
  • Experience managing geographically distributed teams across different cultures.
  • Ability to serve as an escalation point for varied technical support requests.
  • Proficiency in internet technologies and technical processes (SQL, HTML, JavaScript).
  • Excellent verbal and written communication skills for both merchants and senior management.

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