Technical Support Engineer - Adyen

Ayden

Quick summary

Work type: On-site
Location: Shanghai, China
Posted: 54 days ago

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How this pay compares to similar roles

Similar $179k

$118k most similar roles pay here $233k

This listing doesn't post a salary. Most similar roles pay $142,400–$214,940.

Based on 240 similar postings.

Employer

About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 97 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 42 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer - Adyen

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As a Technical Support Engineer at Adyen, you will serve as the primary point of contact for merchants globally, working closely with their technical teams to ensure smooth payment processing. Your role involves providing comprehensive support through troubleshooting and advising on best practices for implementing and operating Adyen’s platform, products, APIs, and financial services. You will collaborate with Product Management, Development, and Account Management teams to enhance the merchant experience and gather feedback to inform product development. This position requires a minimum of four years of technical support experience, proficiency in scripting languages like SQL, JavaScript, Python, or Java, and strong problem-solving skills. Additionally, knowledge of financial services such as reconciliation and reporting is essential, along with networking and IT hardware expertise. You will be part of an international team dedicated to merchant success, operating on a 24/7 basis using the follow-the-sun model.

Skills

Adyen SQL JavaScript Python Java APIs Web-stack technologies Payment systems Finance reporting Networking IT hardware POS experience CI/CD Terraform AWS Kubernetes Docker Prometheus Grafana

What you'll do

Provide technical support to merchants globally via phone, email, and web-based tools.
Troubleshoot complex technical issues for merchants using in-depth knowledge of Adyen’s platform.
Advise merchants on best practices for implementing and operating payment solutions.
Gather merchant feedback and communicate needs to product and management teams.
Identify and solve problems by analyzing complex data sets and application logs.

What we're looking for

Minimum 4 years of experience in technical support.
Provide operational and technical assistance to merchants via various channels.
Quick decision-making skills under pressure with strong problem-solving capabilities.
Background in financial services including reconciliation, reporting, and payouts.
Experience or interest in scripting languages (SQL, JavaScript, Python, Java).
Ability to troubleshoot issues by analyzing complex data sets and logs.
Networking and IT hardware experience is beneficial.

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