Technical Support Engineer - Adyen

Ayden

Hybrid

Quick summary

Work type: Hybrid
Location: Amsterdam, Netherlands
Posted: 5 days ago
Nearby: 36 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $176k

$119k most similar roles pay here $232k

This listing doesn't post a salary. Most similar roles pay $142,437–$209,750.

Based on 240 similar postings.

Employer

About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 114 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 44 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer - Adyen

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As a Technical Support Engineer at Adyen in Amsterdam, you will serve as the primary point of contact for merchants worldwide, addressing their technical needs and ensuring smooth payment processing. You will collaborate closely with both commercial and technical teams to resolve issues efficiently and provide ongoing support throughout the merchant lifecycle. Your responsibilities include troubleshooting API integrations using tools like Postman, advising on best practices, and feeding back valuable insights to product development teams. This role demands strong problem-solving skills, adaptability, and excellent communication in English, as you will work across diverse time zones under a follow-the-sun model, occasionally including weekend coverage. You should have experience with web technologies such as HTML, JavaScript, and scripting languages, along with a passion for delivering exceptional customer service in a fast-paced environment.

Skills

Postman HTML JavaScript API troubleshooting CI/CD Python SQL Kubernetes Docker AWS GitHub Jira Confluence Zendesk Linux SSL/TLS PCI DSS OAuth RESTful APIs JSON

What you'll do

Provide direct technical support to merchants across the globe for the full lifecycle.
Serve as a key knowledge source on Adyen platform, APIs, and web-stack technologies.
Advocate internally for merchant needs, tracking product processes and providing feedback.
Advise merchants on best implementation practices and address specific issues efficiently.
Participate in a rotating schedule for weekend and holiday coverage to support 24/7 operations.

What we're looking for

Strong written and verbal communication skills in English.
Experience with API troubleshooting, Postman, and internet technologies.
Ability to adapt quickly to new processes and procedures.
Self-driven and flexible with high productivity under minimal supervision.
Proven track record of handling technical support requests efficiently.
Innovative problem-solving capabilities and decision-making under pressure.
Knowledge of web-stack technologies (HTML, JavaScript, scripting).

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