Product Support Engineer - Adyen

Ayden

Actively hiring
US Posted 45 days ago $80,000–$105,000 / year
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At a glance

AI generated

TL;DR

As a Product Support Engineer at Adyen, you will join a global support team using a follow-the-sun model to ensure smooth operations for merchants 24/7. Your role involves resolving complex technical issues related to the Adyen platform and APIs, collaborating with internal teams like product and engineering, and acting as a subject matter expert by documenting knowledge and providing guidance on best practices. You will need strong experience in troubleshooting APIs and familiarity with tools such as Postman, along with proficiency in languages like HTML/CSS, JavaScript, Java, SQL, or PHP. Additionally, you should have excellent communication skills to explain technical concepts clearly to both technical and non-technical stakeholders, ensuring a seamless support experience for merchants.

Skills

Postman HTML CSS JavaScript Java SQL PHP Magento SFCC Adobe Commerce API troubleshooting CI/CD Git Linux MySQL NoSQL RESTful APIs Swagger JSON XML Webhooks

What you'll do

  • Own and resolve merchant support cases from creation to final resolution.
  • Serve as a subject matter expert, providing guidance on complex technical issues.
  • Advocate for products internally by tracking processes and communicating feedback.
  • Document knowledge effectively to ensure consistent support quality.
  • Collaborate with product and engineering teams to improve the Adyen platform.

What we're looking for

  • Strong technical knowledge and experience troubleshooting APIs.
  • Direct customer support experience with merchants.
  • Excellent verbal and written communication skills for diverse audiences.
  • Ability to work independently, maintain productivity, and take accountability.
  • Experience in ambiguous environments and making informed decisions under pressure.
  • Functional understanding of Magento, SFCC, Adobe Commerce preferred.

Market check

Salary context

This $80,000–$105,000 range sits above 1% of similar postings on FindRole.

Peer median band

$145,085–$223,700

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$147,212–$217,725

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Ayden

Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services

Ayden currently has 107 open roles on FindRole.

Listed pay typically runs $180,000–$243,000 across 37 roles with salary data.

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