Team Lead, Technical Support

What you'll do

• Lead a customer-facing team that serves as the primary knowledge source for Adyen’s platform and APIs.
• Coach and mentor Technical Support Engineers to resolve complex merchant challenges and advance their careers.
• Define and communicate clear objectives and key results for the Support team.
• Institute accountability, track team progress, and present performance results to Senior Leadership.
• Serve as a high-level escalation point for varied technical support requests and issues.
• Standardize best practices and develop global alignment across international leadership teams.
• Prioritize technical requests for both internal stakeholders and external merchants.

What we're looking for

• You must have between 2-6 years of experience directly managing technical support teams.
• You must have a tech background or strong technical affinity.
• You must be able to serve as an escalation point for varied technical support requests and issues.
• You must have strong communication skills and the ability to interact with others clearly and empathetically.
• You must be willing to travel occasionally, both domestically and internationally where required.
• Payments or Fintech experience is not required (preferred).