Systems Service Representative

IBM

Quick summary

Work type
On-site
Location
Frederick, MD
Posted
7 days ago
Nearby
54 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $156k
$110k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $119,459–$193,000.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 951 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 11 roles with salary data.

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At a glance

TL;DR · Systems Service Representative

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As a System Services Representative for Networking at IBM, you will join the Support as a Service (SaaS) team to provide on-site installation, maintenance, and repair of networking products from vendors like Cisco, Juniper, and Teradata. Your daily tasks will involve troubleshooting issues, collaborating with support centers, and managing critical situations until resolution is achieved. You must maintain technical certifications and stay updated with IBM’s Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to enhance client satisfaction. This role requires experience with networking products, IT engineering basics, and hybrid cloud environments, along with a solid understanding of operating systems and associated software.

Skills

Cisco Juniper Teradata IBM Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud IT Service Management Cloud Computing Data Analytics

What you'll do

  • Perform on-site installation and maintenance of Networking products like Cisco, Juniper, and Teradata.
  • Provide technical support by identifying problem sources and resolving incidents for clients.
  • Manage critical situations as the IBM technical interface until issues are resolved.
  • Maintain up-to-date Digital Technical Certifications to ensure high-quality service delivery.
  • Use IBM tools such as Cognitive Support Platform and Watson Einstein Analytics effectively.

What we're looking for

  • Experience with on-site installation, maintenance, and repair of Networking products like Cisco, Juniper, and Teradata.
  • Proficiency in providing technical support, including problem identification and resolution for clients.
  • Familiarity with IBM technical support tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics.
  • Knowledge of operating systems, associated software, and networking equipment functions and capabilities.
  • Ability to manage critical situations and act as the primary technical interface during client issues.
  • Commitment to maintaining relevant Digital Technical Certifications and Soft Skills training.

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