System Services Representative - Wisconsin (Milwaukee - Madison)

IBM

Quick summary

Work type
On-site
Location
Milwaukee, WI
Posted
3 days ago
Nearby
89 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $177k
$106k most similar roles pay here $247k

This listing doesn't post a salary. Most similar roles pay $149,093–$205,512.

Based on 238 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 951 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 11 roles with salary data.

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TL;DR · System Services Representative - Wisconsin (Milwaukee - Madison)

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As a System Services Representative for MVS Server in Wisconsin, you will join the Support as a Service (SaaS) team to provide on-site installation, maintenance, and repair of non-IBM server products such as Dell, Cisco, and Lenovo servers. Your day-to-day responsibilities include delivering technical support, conducting technical assessments, and collaborating with various support centers to resolve client issues efficiently. You will leverage IBM tools like Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to enhance service delivery and maintain certifications in relevant technologies. This role requires a solid understanding of operating systems, IT engineering concepts, hybrid cloud environments, and data analytics tools, ensuring you can offer top-notch support to clients across diverse technical landscapes.

Skills

Dell Cisco Lenovo IBM Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud IT Service Management Cloud Computing Data Analytics Linux Windows Server Networking Troubleshooting Configuration Management Driver Installation Vehicle Operation

What you'll do

  • Perform on-site installation, maintenance, and repair of non-IBM server products like Dell, Cisco, and Lenovo.
  • Provide technical support for client issues related to server operations, performance, and configuration.
  • Conduct technical delivery assessments and customized project-based services as required by clients.
  • Maintain up-to-date Digital Technical Certifications and Soft Skills trainings to enhance service quality.
  • Familiarize with IBM tools such as Cognitive Support Platform and Watson Einstein Analytics for automation.

What we're looking for

  • Perform on-site installation, maintenance, and repair of non-IBM servers like Dell, Cisco, and Lenovo.
  • Provide technical support for server issues related to installation, configuration, operations, or performance.
  • Maintain up-to-date Digital Technical Certifications and Soft Skills training for IBM service delivery.
  • Experience with IBM tools such as Cognitive Support Platform and Watson Einstein Analytics.
  • Basic understanding of IT engineering concepts and hybrid cloud environments.
  • Familiarity with IT service management principles including problem determination and incident management.

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